Coast Personnel currently has a temp to hire Customer Service Representative position available in the North San Jose area for well established logistics company.
Position Summary: The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.
Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Works closely with the credit department to resolve disputed credit items. Partners with the sales team to meet and exceed customer’s service expectations. Communication support via Email, order, phone calls: An ability to prioritize, work independently and maintain a professional/friendly demeanor is essential. Other projects as assigned. Attendance must be expected and reliable. Escalate situations when needed
• High School graduate or GED • One year experience as a CSR • Excellent communication and problem-solving skills • A high level of motivation with a strong work ethic • Effective interpersonal skills and a positive outlook • Customer/Client Focus. • Problem Solving/Analysis. • Communication Proficiency. • Teamwork Orientation.
**MUST BE ABLE TO CLEAR DRUG TEST/ CRIMINAL BACKGROUND/EVERIFY**
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Coast delivers a highly customized sourcing solution, tightly aligned with the staffing strategy of your organization. The process starts with a thorough analysis of your staffing objectives. This initial conversation reveals our potential to work together. Chances are the answer is yes. But if there isn’t a fit, we’d rather respectfully decline your business (instead of wasting your time).
Coast only initiates relationships that truly allow us to successfully source within the parameters of your company. After all, your staffing needs have become more sophisticated; so you deserve a personnel service that’s equally sophisticated.