We are currently searching for a direct hire travel professional with at least 1 year of Air reservations travel. Gorgeous corporate offices in Downtown Miami, excellent travel perks and salary along with great opportunity for advancement make this a great company to work for.
This person Obtains and Maintains air reservations for passengers who have purchased an Air Sea package in a cost effective manner. Researches and provides Customized air/sea flights and calculates fare differentials.
Monitor e-mail & phone daily to answer deviation requests in a timely manner
Manage all booking & ticketing in the most efficient and cost-effective manner for the business – ex: queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, deviations, etc.
Maintain up to date knowledge of all airline contracts with all preferred airline carries in order to ensure ticketing is completed utilizing the correct ARC process.
Ability to route passengers to port cities both domestically and internally. Validate routing geographically and via Amadeus
Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net and or Bulk fare pricing options; also taking commission opportunities into consideration.
Booking and servicing air calls from travel agents and internal staff.
Irregular operations support in assisting travelers during weather and airline disruptions.
Providing management with feedback on future improvements and industry changes.
Answer questions from team members, travel agents, reservations and direct sales team agents in regards to air inquires.
Ensure pricing & charge additional fees when required.
Coordinate effort to ensure the appropriate air schedule displays in corporate internal reservation system.
Provide courteous, professional and prompt response to e-mail, fax and phone requests for air programs information from internal and externally customers.
Provide best possible customer service to corporate customers (internal and external) all the while maintaining the integrity of the company and the company’s airline partners.
Strong desire to consistently exceed customer expectations while providing personalized service.
Proactive, take charge attitude in resolving problems with creative solutions.
Good sense of judgment in balancing customer interests with company policy.
Superior leadership and people skills with a demonstrated ability to work as a team player.