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Export Customer Service Representative
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Export Customer Service Representative will be responsible to make and modify export bookings submitted by export clients within our Customer Care Department. This position may also be required to handle inbound calls to secure and modify these export bookings. The ideal candidate must have high attention to detail and possess great analytical and critical thinking skills. Excellent communication skills are also required as most of the correspondence with our customers will be via email.
**There are multiple shifts available for this opening**
This position will be responsible to:
- Make new Bookings and modify existing bookings as per customer’s request (via e-mail, phone, and EDI.
- Communicate, follow-up with customers, overseas agents and CMA CGM internal departments to resolve problems on any pending booking requests.
- Reduce service failures and costs providing accurate information in a timely manner.
- If required, provide information to customer related to sailing schedules, equipment availability, routing, rates, etc.
- Rate bookings using information provided by customers as well as utilizing our rate retrieval systems.
- In the event of service failures, coordinate a prompt recovery response by working with the customer and internal CMA CGM associates.
- Attend training classes related to “International Maritime Dangerous Goods Code (IMDG) and Code of Federal Regulations (49CFR).
- Escalate customer concerns and/or complaints to management for review.
- Observe all company and department rules, requests, and procedures.
- Miscellaneous related duties or Projects as assigned.
Skill Sets / Education & Experience Requirements:
- High School Diploma required.
- High level of analytical and problem-solving abilities.
- Excellent communication skills. (Verbal and written).
- Excellent phone etiquette and proven customer service abilities.
- Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer).
Skill Sets / Education & Experience Preferred:
- College degree preferred.
- Knowledge of world geography is preferred.
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