● Account management for current customers, acting as the primary point of contact, answering all questions and supporting customers as needed

● Responding to new customer inquiries and troubleshooting any situations that may arise with current customers such as out of stocks and logistical issues

● Processing PO’s and orders from start to finish

● Handling claims and credits for customers and vendors

● Updating, maintaining, and organizing files on multiple cloud-based systems

● Creating sales reports and presentations for meetings with customers

● Scheduling, participating and taking notes in all staff meetings

● Communicating with customers as well as vendors in the US and abroad

● Maintaining the office while CEO is traveling (35 % of the time)

● All other job-related duties as requested

Qualifications

● Must be tech savvy and have a strong understanding of Microsoft Office, Outlook and G suite. Knowledgeable of HubSpot or other well-known CRM systems

● Bachelor’s degree or a minimum of 3 years’ experience in a customer service or administrative role

● Number savvy with strong excel experience and knowledge of formulas

● Strong communication skills, both verbal and written

● Does not feel that any task is too menial or below him/her

● Detail-oriented, organized and results-driven

● Strong ability to build relationships with customers

● B2B Sales experience is a plus but not a deal breaker

Compensation: $20 - $23/hour with health insurance and PTO after 90 days

To apply: please send your résumé and cover letter to [ Link removed ] - Click here to apply to Office Administrator. Your cover letter must describe your specific interest in this role, explain why you are a fit based on the skill set and values listed in the job description. Candidates who do not include a cover letter will be excluded from candidacy.

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