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Customer Service
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We are looking for a dedicated, full-time hard working inside sales/customer service representative who will thrive in a fast paced environment.
This individual should ideally have previous customer service experience, be self-motivated, possess excellent negotiation and interpersonal skills and strengthen existing customer relationships.
Responsibilities
- Answering all incoming calls.
- Receiving and processing all fax and email messages.
- Generating quotes.
- Troubleshooting and resolving all customer issues.
- Work directly with sales managers and representatives to implement the customer service portion of operations.
- Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel.
- Advise customers on payment terms.
- Arrange for pick up freight from the shippers location.
- Shipment track & tracing .
Key Skills & Qualifications
- High school diploma
- Knowledge of transportation, logistics, or freight forwarding.
- Must have time management skills and the ability to multi-task.
- Strong communication in telephone, email, and interpersonal skills.
- Must be able to comply with all US Customs regulations as well TSA regulations as Concordia is a CCSF.
- Strong customer service, organizational skills and attention to detail is a must.
- Proficient computer skills and standard PC application skills required.
- Must be able to read, write and speak English fluently
In this role you can expect:
- Competitive Salary & Bonus Program
- Medical Benefits
- Paid Time Off (Holidays & Vacation)
Recommended skills
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