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Company Contact Info

  • 4201 Westown Parkway
    West Des Moines, IA 50266
  • Jordan Van Berkum
  • Phone: 515-224-2696

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Patient Service Specialist

TalentBridge • West Des Moines, IA

Posted 27 days ago

Job Snapshot

Accounting - Finance
Admin - Clerical

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Job Description

Serves as the specialist for the Patient services as a resource for appointment scheduling, billing, collections, and payments. 

Answer patient phone calls and billing inquiries from the incoming multi-line telephone system and schedule appointments, collect payments on patient accounts, and make outbound calls to collect payments on past due accounts.

Answer patient questions and billing inquiries from a multi-line live chat system.

Review, audit, and monitor all incoming appointments and payments made from the online system.

Provide outstanding customer service to patients, physicians, and clinic staff.  Promote a positive, professional image of the organization.

This position will be Monday - Friday in West Des Moines, based around the hours of 8 AM - 5 PM.

Job Requirements

- High school diploma or equivalent
- Previous experience working in a medical office administrative or billing/collections role preferred
- Possesses knowledge of electronic health records, medical terminology, and multi-line telephone system experience (inbound and outbound)

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