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Company Contact Info
4201 Westown Parkway
West Des Moines, IA 50266
- Jordan Van Berkum
- Phone: 515-224-2696
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Patient Service Specialist
TalentBridge • West Des Moines, IA
Posted 27 days ago
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Serves as the specialist for the Patient services as a resource for appointment scheduling, billing, collections, and payments.
Answer patient phone calls and billing inquiries from the incoming multi-line telephone system and schedule appointments, collect payments on patient accounts, and make outbound calls to collect payments on past due accounts.
Answer patient questions and billing inquiries from a multi-line live chat system.
Review, audit, and monitor all incoming appointments and payments made from the online system.
Provide outstanding customer service to patients, physicians, and clinic staff. Promote a positive, professional image of the organization.
This position will be Monday - Friday in West Des Moines, based around the hours of 8 AM - 5 PM.
- High school diploma or equivalent
- Previous experience working in a medical office administrative or billing/collections role preferred
- Possesses knowledge of electronic health records, medical terminology, and multi-line telephone system experience (inbound and outbound)