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Human Resources Coordinator

Teleperformance Fort Wayne Full-Time
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Purpose of Position

This is an entry level HR position.  The HR Coordinator serves as a liaison between Corporate Human Resources and the Contact Center, assisting in a variety of personnel issues, and manages the employee life cycle.

Primary Duties, Responsibilities and Requirements

·         Serve as employee advocate in Call Center
·         Communicate and work closely with other Contact Center departments

·         Review and validate all new hire paperwork

·         Activate new hires in Call Center Management System
·         Create and maintain ‘Active’ and ‘Termed’ personnel files

·         Coordinate and manage unemployment hearings

·         Facilitate the processing of Leave of Absence requests

·         Assist with Workers Compensation reporting and investigations

·         Administer company group health insurance plans

·         Assist in administration of 401(k) benefit plan

·         Assist Corporate Human Resources and Contact Center Management with various tasks

·         Facilitate employee roundtable/one-on-ones as needed

·         Administer and enforce Company policies and procedures

·         Conduct employee exit interviews

·         Create and administer morale-building employee recognition programs

·         Oversee site civic activities

·         Perform other related duties as required

·         Interpret and ensure self and subordinates are in compliance with Company/client specific policies, procedures and initiatives, and all laws


Qualifications

·         High School Diploma or General Educational Development Degree (GED)

·         College degree preferred

·         Previous experience in Human Resources-related field required
·         Must be at least 18 years old

·         Excellent skills in Microsoft Office software

·         Excellent English speaking and writing required

·         Excellent leadership, motivational, and multi-tasking skills

·         Work well with others in a busy work environment

·         Position requires flexible availability and must be able to adjust schedule as needed

·         Ability to work under pressure and meet deadlines

·         Maintain exemplary attendance record

·         Ability to view a computer monitor for several hours at a time

·         Ability to sit or stand for several hours at a time

·         Proficiency with specialized software programs and hardware necessary on some projects

·         Pass mandatory background checks which may include pre-screenings, pre-employment drug screen
·         Must be eligible to work in the United States

Skills required

Time Management
Administration
Confidentiality
Problem Solving
Leadership
Decision Making

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$44K
Below Avg. Average Above Avg.

Career Path

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Human Resources Coordinator
Estimated Salary: $73K
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Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 147,000 computerized workstations, with more than 190,000 employees across 311 contact centers in 65 countries and conducts programs in more than 75 different languages and dialects on behalf of major international companies operating in various industries including China.

Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.



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