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Customer Advocate - Call Center (2nd Shift)

CONFIDENTIAL Charlotte Full-Time
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Exciting career opportunity available in Charlotte, NC with a National Health & Benefits company. 

Do you crave a company dedicated to PEOPLE, who have a PASSION for bringing everyone together?   Do you pride yourself on being prepared, working efficiently with a team, and have a sense of urgency?

We have a GREAT opportunity with your name on it. Our client works hard and has fun doing it. 

They are all about helping others and working with energetic people. 

Our client, a fast growing, forward thinking company who values taking an innovative approach, is seeking a full time Customer Advocate – Call Center (2nd Shift – 11am – 8pm EST)

You will deliver a caring human touch to employees and businesses in need.

- Deliver quality customer service to each caller, while building positive rapport.

- Answer benefit questions for providers and members regarding 60+ Self-Insured health plan documents.

- Maintain member/provider confidence by helping to protect the confidentiality of information according to HIPAA guidelines

- Document all calls in call tracking system and resolve issues with empathy

What You Need:

- Minimum 2+ years of medical/dental customer service/call center experience

- Ability to manage heavy inbound phone calls with accuracy and in a timely manner

- MUST have strong knowledge of Word, Excel and Office 365

- Critical thinker who has the skills and is comfortable to open conversations to solve problems

- Self-motivated – strong work ethic

- Team player, organized, driven by goals, accepts ownership and strives to be an example by being professional


What’s in it for you?

- Competitive salary and generous PTO

- Medical, Dental, Vision plans

- Life & Disability

- Health & Wellness programs

- 401K w/ Employee Match

- Kashable

- Pet Insurance

- Fun, energetic office environment

Don’t let this opportunity slip through your fingers. Apply today for immediate consideration of your resume. 



Recommended skills

Client Rapport
Self Motivation
Team Working
Hardworking And Dedicated


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Customer Advocate - Call Center (2nd Shift)
Estimated Salary: $69K
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