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Customer Service Representative at Collabera

Customer Service Representative

Collabera Roanoke (100 % Onsite), VA Contractor
$16.00 - $17.00/Hour
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Industry: Banking

Job Title: Fraud & Claims Ops Spec 3

Duration: 12 Months contract (Possibility of extension and conversion)

Location: 7711 Plantation Rd, Roanoke, VA 24019 (Onsite)

Pay Rate: $17.47/hr on W2 without benefits

Shift: Training will be 8:00-5:00 for 6 weeks. After that, the schedule will remain 8:00-5:00 until further notice eventually changing to 9:30-6:30 based upon the business need.

Training will be in office. Will be required to wear mask 100% of the time.

Client Notes:

Works non-fraud disputes claims for commercial credit card. Visa and/or Card dispute regulation experience preferred. Candidate must be organized, able to manage multiple deadlines, have strong written communication skills and intermediate to advanced MS Office skills.


  • Balances exceptional customer service with strong investigative research while working with internal and external customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. 
  • Customer contact is made through inbound and/or outbound calling to complete investigation. May also involve contacting third parties for research. 
  • May utilize strong communication (verbal and written) skills to establish rapport with customer to de-escalate difficult and sensitive information as a part of resolving a claim. 
  • Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity. Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses. 
  • May be responsible for multiple claim types. 
  • Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications. 
  • Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse. 


Khushboo Ashdiya

Email: [ Link removed ] - Click here to apply to Customer Service Representative


Recommended Skills

  • Client Rapport
  • Written Communication
  • Communication
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