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- Peoria, IL
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NTT DATA • Peoria, IL
Posted 2 months ago
Job Title: Technical Support Associate
Location: Peoria, IL
Duration: 24+ Months
Experience Required - 6 months to a year
- Telephone Etiquette skills
- Manages time and prioritizes effectively
- Demonstrates initiative and good judgment in resolving issues affecting customer satisfaction
- Significant knowledge of Dell products, customer service, policies and procedures
- Able to deal with high degree of ambiguity
- Works effectively and efficiently under time constraints and high stress/pressure environment
- Working research and analytical skills
- Experienced organization and problem solving skills
- A+ certification
- Ability to travel to customer locations
- Ability to receive calls during the normal business day and after hours
- Ability to work independently
- Must have access to reliable transportation