Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Las Vegas, NV

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Call Center Travel Counselor jobs in Las Vegas, NV delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Call Center Travel Counselor

TELUS International • Las Vegas, NV

Posted 19 days ago

Job Snapshot

Full-Time
Telecommunications, Travel, Hospitality
Telecommunications, Customer Service

Job Competition

16

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Are you looking for a new opportunity to expand your knowledge and career in the travel industry? We are looking for strong individuals with shining personalities that have a passion for going the extra mile and building positive relationships. This is an ideal opportunity for an exciting career in the world of travel that redefines what great service truly means.
Position Overview:
The Travel Counselor role will provide world-class customer service to Premium card members by creating memorable travel experiences while booking leisure travel with a key focus on domestic and international air, car, and hotel arrangements. Travel Counselors are responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.
Travel Counselors will participate in an intensive training and mentoring program that is designed to provide the knowledge needed to become a highly skilled Travel Counselor. Candidates must arrive ready to impress, with a curiosity for learning, a self-starter attitude and the drive to deliver extraordinary service.
Specific Responsibilities May Include:
  • Provide extraordinary customer service to our Premium card members
  • Own the planning, research, and execution of customized travel experiences
  • Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences
  • Receive and send emails and phone calls to service providers (airlines, hotels, car rental companies)
  • Follow-up communications with card members (email, outbound call) to complete reservations, notify of schedule changes, etc.
  • Resolve issues that may arise with card members with a sense of urgency with proper supervision
  • Commitment to high-quality customer service by ensuring response to calls and emails are in a timely and professional manner
  • Deliver the brand promise every day

Job Requirements

Required Experience, Skills & Competencies:
  • Minimum two years of Premium/VIP host, concierge experience
  • A true passion for travel; having had personal travel experience or the desire for travel experiences
  • Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc.
  • Strong computer and internet navigation skills
  • Ability to service a Premium customer by exuding confidence and knowledge during all customer interactions
  • Possess a can-do attitude, curiosity and a healthy competitiveness
  • Strong service mentality with a willingness to go above and beyond for the customer
  • Solutions-driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers’ needs, in turn offering confident recommendations
  • Strong customer service orientation with an upbeat, people-minded personality
  • Reliability and integrity driven; possessing enthusiasm and commitment in their work
  • An effective team player who is able to also work independently
  • Excellent grammar, enunciation, pronunciation, syntax verbal and written skills
  • Ability to remain cool under pressure while demonstrating robust multi-tasking skills (e.g. able to log calls and interact with the customer simultaneously)
Preferred Experience, Skills & Competencies:
  • Hospitality industry or travel industry experience
  • Experience booking travel using professional booking tools
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
  • We embrace change and initiate opportunity 
  • We have a passion for growth 
  • We believe in spirited teamwork 
  • We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.