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Technical Support Representative

Corps Team Charlotte Contractor
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A top-ranked financial services company is seeking to add three experienced Technical Support Representatives for a 12+ months contract assignment in South Charlotte. 

As a part of the advisor support team, you will be responsible for receiving inbound advisor support calls regarding website issues, determining the solution for the client or advisor, walking them through the solution and resolving the issue. 

Responsibilities Include:

  • Successfully completing the client and advisor support training which includes product knowledge, customer support processes, and software systems
  • Drive improved advisor experience through both inbound and permission-based outbound calls by utilizing effective client and advisor support tactics
  • Consistently perform on a variety of dimensions including, resolution rate, time to resolution and meeting quality assurance requirements
  • Responsible for day to day tasks, but also having the ability to step back and identify common trends to influence management decisions
  • Ensure a positive client and advisor experience by confidently and affably responding to questions, resolving the issue and accurately updating the contact management system
  • Consistently perform on a variety of dimensions including resolution rate, time to resolution and meeting quality assurance requirements



Skills & Qualifications:

  • Strong customer service/support and communication skills
  • Ability to learn product knowledge within financial services
  • Able to successfully manage time and priorities
  • Team player who is goal-oriented, positive and self-motivated
  • Desire to work in a dynamic, and fast-paced environment
  • Proficiency in using computer applications
  • High level of integrity

Skills required

Leading
Phone Support
Staffing
Networking
Recruitment
Nice (Unix Utility)
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Job ID: BHJOB3115_13061

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Corps Team is a national leader in strategic workforce solutions for highly skilled, hard-to-find talent. We place our candidates in positions that meet both their professional and their personal needs - Direct Hire, Contract, Interim, Project, Fractional or Seasonal.  It's all about finding the right job at the right time. Corps Team proudly serves the nation's leading Fortune 500 companies, small to medium-sized businesses, academic institutions and non-profit organizations

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