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Company Contact Info

  • 480 Roosevelt Highway
    Colchester, VT 05446
  • Stephanie Fregeau
  • Phone: 802-655-4444
  • Phone:: 802-655-4682

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IT Support Specialist

Hayward Tyler • Colchester, VT

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 years
Manufacturing
Information Technology

Job Description

 

 

Job Title:    IT Support Specialist 

Reports to:    IT Manager

FLSA Status:  Non-Exempt 

Revised:    February 6, 2019

Department Focus

The IT function supports business needs and continuous improvement efforts through appropriate technology, and effective information systems and infrastructure.

Job Description and Duties:

Job Summary:

This position is responsible for supporting the Information Technology initiatives at Hayward Tyler Inc. The ideal candidate will be highly motivated and will have practical experience supporting a Windows based network and fundamental networking, PC hardware and software, and computer/networking security knowledge. Ideal candidates will be friendly and courteous and willing to work as part of a team. Provide training and documentation to end users. Be primarily responsible for the company’s helpdesk ticketing system, assist with network and system administration, setup and deploy workstations, assist with server maintenance and participate in on-call rotation.

1.  End User Support

a.  Sets up, configures, and supports end user hardware and software

b.  Troubleshoot and fix/repair desktop hardware/software issues at root cause

c.  Desire to work with users to ensure the available tools are functioning

d.  Quick response to user needs

e.  Willingness to spend time helping users understand the best use of available tools

2.  End User Training

a.  Train staff on the proper/best use of available software

b.  Create, update and maintain end user documentation

c.  Work with departments to build customized documentation and training plans for current and new employees

3.  Maintain the IT ticketing system

a.  Triage and work incoming tickets

b.  Escalate as necessary

4.  Assist with network support

a.  Maintain servers and network hardware

b.  Assist with patching of servers

c.  Assist with Network/System Administration

5.  Responsible for other duties as assigned

Minimum qualifications:

 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.

 Associates degree, or higher, in an IT related field or equivalent work experience.

 Advanced knowledge of Windows operating systems required. Installation, repair and troubleshooting.

 Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.

 Experience working with a support ticketing system is required.

 After hours support of business applications is required.

 Some travel may be required.

 Excellent written and verbal communication skills are required.

 Experience working with and supporting the Microsoft Office suite is required.

 Experience administering and maintaining Product Center a plus

 Experience with using and/or administering Microsoft SharePoint a plus.

 Experience supporting mobile devices in the enterprise is a plus.

 IT Industry certifications are also a plus, but not required.

 Strong interpersonal and problem-solving skills

 Outgoing and willing to take the lead on projects and initiatives

 Ability to get things done in a timely manner but yet with high quality and thoroughness

 Detail oriented, organized, and highly motivated

 Positive attitude and willingness to assist wherever needed

 Great attitude towards teamwork and overcoming daily challenges

Hayward Tyler, Inc. 480 Roosevelt Hwy Colchester, VT 05446

Phone: 802-655-4444 Fax 802-655-4682

www.haywardtyler.com     Est. 1815

Job Requirements

Minimum qualifications:

  • 1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof.
  • Associates degree, or higher, in an IT related field or equivalent work experience.
  • Advanced knowledge of Windows operating systems required. Installation, repair and troubleshooting.
  • Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required.
  • Experience working with a support ticketing system is required.
  • After hours support of business applications is required.
  • Some travel may be required.
  • Excellent written and verbal communication skills are required.
  • Experience working with and supporting the Microsoft Office suite is required.
  • Experience administering and maintaining Product Center a plus
  • Experience with using and/or administering Microsoft SharePoint a plus.
  • Experience supporting mobile devices in the enterprise is a plus.
  • IT Industry certifications are also a plus, but not required.
  • Strong interpersonal and problem-solving skills
  • Outgoing and willing to take the lead on projects and initiatives
  • Ability to get things done in a timely manner but yet with high quality and thoroughness
  • Detail oriented, organized, and highly motivated
  • Positive attitude and willingness to assist wherever needed
  • Great attitude towards teamwork and overcoming daily challenges

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