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Mortgage Loan Modification Specialist - REMOTE - HIRING FAST!

Fort Worth, TX Full-Time
$20.00 - $23.00 / hour
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HIRING FAST - REMOTE - PAYING WELL! *Local to DFW area only*

CONTRACT TO HIRE ROLE

The Loan Modification Specialist’s primary responsibility is to serve as the customer’s single point of contact (SPOC) for investor, state, and company modification foreclosure alternative programs and initiatives, in addition to mitigating losses and ensuring program compliance.

JOB RESPONSIBILITIES:

·        Receive inbound calls through a queue to assist customers with inquiries regarding their package, outstanding conditions, status on their review, trial plan, post modification or general loan servicing questions

·        Outbound call campaigns to secure commitments for outstanding packages, missing conditions, payments, and respond to customer inquiries

·        Manage email and fax communications from customers and authorized third parties to ensure items are acknowledged and addressed in a timely manner

·        Update customer financial information to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received

·        May participate in specialized campaigns to support loss mitigation initiatives and investor, state or company specific focuses

·        More advanced specialists will manage minor loss mitigation process improvement or new projects

·        Interface and coordinate with other departments, including home retention, property resolution, foreclosure, bankruptcy, litigation, customer service, and collections

·        Accountable for performing all duties in accordance with company policies and procedures and state and federal laws

·        Perform other related duties as required and assigned

·        Demonstrate behaviors which are aligned with the organization’s desired culture and values

EDUCATION & EXPERIENCE:

HS Diploma or equivalent work experience

1+ years Minimum Years of Experience

SKILLS & ABILITIES REQUIRED:

·        Minimum 1 year default servicing experience

·        Thorough knowledge of investor specific foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy

·        Proficient with CFPB, FDCPA and ECOA regulations.

·        Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence

·        Strong negotiation skills with the ability to resolve conflict and issues effectively

·        Solid time management skills, including the ability to multi task and prioritize work assignments to adhere to timelines

·        Ability to identify, analyze and problem solve pending foreclosure situations

·        Skilled at making decisions independently within set policies and procedures

·        Excellent computer skills, including proficiency in Microsoft Excel, Word

·        Ability to work a flexible shift and overtime when required


Recommended skills

Loss Mitigation
Mortgage Modification
Bankruptcies
Fair Debt Collection Practices Act
Equal Credit Opportunity Act
Loan Servicing
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