What You'll Be Responsible For:

In this role you will be the first point of contact representing the company to a diverse customer base.  Create strong customer relations through efficient quotation and subsequent follow-up; order entry and inquiry; determination of specifications and requirements, in a professional manner meeting their needs and expectations.  Manage the customer experience for an order from entry through completion.

• Safety and Health of self and team working in the surrounding area.  Participation in all Safety Activities.
• Support and maintain ISO 9001 activities and ensure that required processes are maintained.
• High energy, friendly and professional greeting to customers; on-phone, in-person or email.
• Timely entry of orders received by phone, fax, email.
• Accurate order entry through detailed review of sales order generated compared to the customer purchase order.
• Communication of lead-times with customers; order follow-up and ownership to insure on-time shipment.
• Problem resolution where necessary.

• Generate quotations and respond to RFQ’s in a timely manner. Follow-up on quotes to determine status and if order not won, find out why.
• Develop strong relations with accounts that result in sales growth.
• Performs other duties and/ or responsibilities as assigned.

What We're Looking For:

Minimum Qualifications:

• High school diploma or general education degree (GED)
• 3 years’ experience in Customer Service and/or Buying

Additional Required Qualifications:

• Ability to communicate effectively with internal and external customers individually and in groups.
• Ability to add, subtract, multiply and divide in all units of measurement, common fractions, decimals, etc…Ability to compute rate, ratio, percent, etc…
• Ability to use specific computer software; familiarity with corrugated terminology; solve problems dealing with a variety of concrete variables.

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