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Customer Service Representative

Collabera Chicago, IL Contractor
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Industry: Health Care

Job Title: Customer Service Representative

Duration: 9+ months with possibilities of extension

Work Hours: Position will be either Saturday-Wednesday 830am-5pm or Monday-Friday 10am-7pm. Overtime Upon request.

Location:  Chicago IL, 60608


***** Looking for someone with Bilingual - Spanish speaking required. Sales experience is a must *****


Office based role - Bilingual - Spanish speaking required. Sales experience is a must.


·         The Health Risk Assessment (HRA) Scheduler will place outbound and take inbound calls from members to schedule a home visit for our providers.  The Scheduler must be comfortable making 200+ outbound calls a day and working in an independent environment. The Scheduler will also work with insurance portals and verify eligibility of members before scheduling.



·         Place 200+ outbound calls to potential patients daily

·         Take inbound calls daily from members returning the original call

·         “Sell” the assessment to members, entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit

·         Communicate effectively with the department through email about provider’s schedule status, leads to call, and any daily assignments

·         Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers

·         Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel

·         Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members

·         Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached

·         Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner

·         Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members

·         Meet daily/ weekly/ monthly standards set for the department. Schedulers are monitored on a daily, weekly, and monthly basis to record progress. Call recordings are pulled sporadically to keep schedulers on target with compliance


·         High School Diploma or equivalent

·         2-3 years outbound call center experience (scheduling experience preferred) and /or customer service experience. Demonstrates positive customer service behaviors

·         Inbound call center experience is a plus

·         Ability to convey information to customers in a warm, clear, concise manner

·         1 year direct sales experience, over the phone preferred

·         1-2 years’ experience of health care related work, sales preferred

·         Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint)

·         Experience with insurance verification portals

·         Experience with electronic medical records

·         Preferred 50 WPM

·         Ability to multi-task, prioritizes, and manages time effectively

·         Excellent verbal and written communication skills

·         “Self-starter” attitude



If you are interested and would like to discuss this position, please call me back at

or email me at elvin.gohil[ Link removed ] - Click here to apply to Customer Service Representative


Recommended skills

Microsoft Access
Microsoft Excel
Microsoft Outlook
Customer Service
Microsoft Power Point
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