Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
M9k6vr6lcb3gzchc3ly

CUSTOMER SERVICE/ADMINISTRATIVE ASSISTATANT

The Good Shepherd Septic Service, Inc dba bobby's Pottys White Marsh Full-Time
Apply Now

Full Time: Monday - Friday, 7:00am-4:00pm or 8:00am-5:00pm

Benefits after 90 days

(Includes but not limited to Medical, Dental, Vision, 401K *restrictions may apply)

 

Job functions:

·         Answering the phone and taking orders and/or screening calls/routing

·         Open and maintain customer accounts by recording account information

·         Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution (incorporating management during this process)

·         Maintain financial accounts by processing customer payments

·         Contribute to team effort by accomplishing related results as needed

·         Manage large amounts of incoming calls

·         Identify and assess customers’ needs to achieve satisfaction

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Go the extra mile to engage customers

·         Greet customers warmly and ascertain problem or reason for calling

·         Assist with placement of orders, refunds, or exchanges

·         Take payment information and other pertinent information such as addresses and phone numbers

·         Place or cancel orders

·         Creates and modifies various documents using Microsoft Office (Word/Excel)

·         Sending and receiving email correspondences (Outlook)

 

Cats on Premises (includes Indoor Office Cats)

Requirements:

·         Proven customer support experience

·         Strong phone contact handling skills and active listening

·         Familiar with CRM systems and practices

·         Customer orientation and ability to adapt/respond to different types of characters

·         Excellent communication skills

·         Ability to multi-task, prioritize and manage time effectively

·         Patience

·         Ability to read a map, including coordinates (physical and online)

·         Punctual and reliable

·         Internet research

·         Ability to Work Under Pressure

·         Computer Skills

·         Team Player/Step in when and where needed

·         Self-Starter

 

Cats on Premises (includes Indoor Office Cats)

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
Apply to this job.
Think you're the perfect candidate?
Apply Now

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.