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Mxh05f73hcgbhz5wz59

Customer Service Specialist

Connect Search, LLC Oak Brook, IL, IL Full-Time
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Connect Search is hiring for a highly energetic, analytical thinking, Customer Service Specialist!

The ideal person for this position will have the ability to effectively multi-task in a high volume capacity while servicing customers.

  • Answer incoming customer service calls
  • Generated from inbound customer service calls
  • Resolving customer complaints regarding their accounts 
  • Assisting customers with customer service related issues
  • Provide excellent customer service and customer relations
  • Resolve customer service problems/issues
  • Assure quality customer service to all customers
  • Resolve customer product or service issues
  • Handling customer issues/requests maximizing customer satisfaction
  • Support customer orders such as new customer account
  • Resolve customer service oriented issues
  • Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
  • Verify information/answer customer inquiry
  • Maintain reports on customer service
  • Improve the customer service function and customer experience
  • Resolve customer service issues or refunds
  •  

Recommended skills

Passionate
Reports
Analytical
Service Orientation
Search (Computer Science)
Recruitment
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