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Customer Service in Keller,Texas
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Customer Service / Technical Support Representative

First American Payment Systems (CareerRookie) Fort Worth Full-Time
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Ready to be a part of a fun and dynamic team? We are currently looking for Customer Service / Technical Support Representatives for our 7 time Award Winning call center, located in north Fort Worth.  Perks include, free coffee and tea, a break room with big screen TV’s, ping pong, and gaming systems! Our beautiful campus also offers a scenic walking area with outdoor seating. We offer ongoing employee recognition through monthly incentives, awards, and friendly team competitions.

We are currently hiring for the following shift: 11:30am – 8:00pm with a rotating weekend day. Paid Training lasts 7 weeks and the hours during training are 8:30am – 5:00 pm, Monday through Friday. After successful completion of training, you will transition to the shift for which you were hired. *Shift changes based on future availability. Ideal candidates must have flexibility with their schedules.

Responsibilities:

  • Process inbound calls to the point of resolution including customer inquiries, complaints, requests for credit card POS support, and customer account information.
  • Adapt and effectively utilize various internal computer applications.
  • Maintain strong, open communication with co-workers, supervisor and manager.
  • Adhere to all departmental and company policies.

Qualifications:

  • Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted.
  • Functional knowledge of Microsoft Outlook.
  • Speaks clearly and effectively in a variety of settings.
  • Excellent written and communication skills.
  • Ability to multi-task.
  • Highly productive with minimal guidance or supervision.
  • Solves problems by gathering information and evaluating options.
  • Has excellent attendance and completes quality work on time.
  • Bilingual Candidates (Spanish) a plus. Bilingual candidates eligible for differential pay

We recognize people as our most valuable asset. Our organization offers competitive pay, a benefits package that includes medical, dental and vision insurance, a generous paid time-off plan, paid holidays, matching 401K, tuition reimbursement and more! 


We promote a culture of respect along with a casual and fun work environment. If you are ready to work for a company that provides recognition, promotes growth and encourages longevity, apply now!  

Key Words: call center, customer service, technical support, merchant services, customer care, support, service.


Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$52K
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Customer Service / Technical Support Representative
Estimated Salary: $64K
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As an industry leader, First American is ranked as one of the top privately-owned merchant acquirers in the United States and is one of the only merchant acquirers in the industry to truly own and operate all of our core products and services.

Since 1990, thousands of merchants across the nation have relied on us for quality payment solutions. We offer competitive transaction processing rates, and we support the latest point-of-sale equipment, software and VARs on networks that process billions of dollars in transactions each year.

Our friendly and dependable, multilingual customer service team is ready to assist you 24 hours a day, 7 days a week to keep your business running smoothly. Through the years, we've developed a complete line of products and services to help your business succeed.

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