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Client Services Representative job in Ixonia at AJILON

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Client Services Representative at AJILON

Client Services Representative

AJILON Ixonia, WI Full Time
$40,000 - $58,000/Year
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Ajilon has a manufacturing client in the Oconomowoc, WI area that is looking for a permanent Customer Account Manager! The right person for this role will have experience in processing orders, serving as the main contact for customer account management matters, be able to manage internal and customer reports and be able to collaborate with the warehouse team to schedule finished product pickups.

Responsibilities:

  • Process received orders
  • Handle requests and concerns in a time-effective manner with clients
  • Create Bill of Materials
  • Manage reports internally and from the client
  • Process purchase orders and communicate production timeline updates by working closely with other departments such as scheduling and production
  • Coordinate with warehouse and shipping brokers timelines to schedule finished product pickups
  • Assist
  • Handling incoming calls and route them accordingly

Qualifications & Experience:

  • Microsoft Suite comfortable
  • Excellent communication skills verbally and written
  • Excellent time management and ability to meet deadlines and goals
  • Ability to work independently
  • Proficient mathematical skills required

Employment Type: Direct Hire

  • Follow through with the client
  • Follow up on client inquires
  • Responding to client and customer emails
  • Maintain relationships with client contacts
  • Support other client data stewards
  • Receive a huge client base
  • Answering client phone calls in a timely manner
  • Orchestrate the transformation and integration of client data into high quality client information assets and ensure client satisfaction and engagement throughout the client data implementation lifecycle
  • Ensure achievement of client goals
  • Assist with questions or issues with clients
  • Assist the client with technical difficulties
  • Help manage client relationship systems and processes to ensure flawless customer service for clients
  • Partnering and financial management, including communicating with the client and client teams
  • Manage proactive client identification projects
  • Manage internal and client expectations
  • Attribute and how support client learning
  • Trust in the client relations representative
  • Prepare the client suite according to client preferences, and on the day of the client's arrival, the Concierge becomes the client's on-site key interfac

Recommended Skills

Account Management
Client Services
Customer Service
Order Fulfillment
Order Management Systems
Order Processing

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