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Customer Service Representative

Faneuil Bristol Full-Time
$13.00/ hour
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Customer Service Representatives (CSR’s) deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence in the Healthcare environment. The seasonal CSR’s handle information requests, billing and benefits explanations, and explain company policies and procedures, as well as terms and conditions.

Call Center hours of operations are Monday through Friday 8:00AM to 4:00PM with seasonal hours Monday through Friday 8:00AM to 8:00PM including Saturday 9:00AM to 3:00PM. Extended hours may be required in accordance with needs of the business which may include mornings, evenings, and/or weekends. Shifts will be determined towards the end of training. Training will be Monday through Friday 8:00AM to 4:30PM for 4 to 6 weeks.

Essential Job Functions:

·        Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs

·        Maintains sincere interest in providing stellar customer care

·        Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction

·        Exercises independent thinking in meeting customer expectations

·        Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image

·        Ability to process information quickly and accurately

·        Ability to handle routine customer transactions

·        Ability to work under time constraints

·        Ability to understand and apply new concepts

·        Ability to analyze information and evaluate results

·        Ability to effectively deal with complex customers

·        Ability to create positive customer relationships by defusing angry and upset customers

·        Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment

Attention to detail-documentation and follow-up

Experience Required:

 

·        High school diploma or GED

·        Minimum of 1 year customer service experience

·        Knowledge of mainframe and computer (pc) and internet applications

·        Microsoft Office applications

·        Excellent telephone tact and diplomacy

·        Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers

·        Proficiency in keyboarding/data entry

·        Exceptional oral and written communication skills demonstrated by use of correct grammar and terminology

·        Time management skills (dependable, accurate, and detail oriented)

·        Successful completion Background check and possibly Drug Screening

·        Ability to work the hours of operations as shifts will not be assigned until the end of training

Ability to attend 100% of the required weeks of training

Recommended skills

Hardworking And Dedicated
Diplomacy
Attention To Detail
Communication
Time Management
Customer Service

Location

Salary Details

Based on Job Title, Location and Skills
$13
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$13.00/ hour
Estimated Salary: $69K
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