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Customer Service Representative – Call Center Associate

The Panther Group • Boston, MA

Posted 11 days ago

Job Snapshot

Travel - None
Experience - 1 to greater than 15 years
Degree - High School
$12.00 - $15.00 /Hour
Customer Service, Health Care
Relocation - No

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Job Description

Job Description

Customer Service Representatives, realize your full potential with The Panther Group! As a leading provider of temporary, temp-to-hire, and direct-hire staffing in the Boston area, we can open the door for your next career opportunity. Right now, we are seeking entry level Customer Service Representative for a contract hire opportunity with one of our clients. Count on The Panther Group to find you the right opportunity where you can learn, prosper, and grow in your accounting career. We are a trusted partner in your work and career life! Apply Today!

Customer Service Representative – Call Center Associate

Job Responsibilities

Are you a High School graduate and have no school plans yet? Have you thought about entering the Healthcare world but didn't know where to start?

At the Panther Group, we are looking for reliable, hardworking, individuals to join our client's team as a Healthcare Representative in the Downtown, Boston area.

As a Customer Service Representative, you will assist current customers through inbound a calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.

Your specific duties in this role will include:

  • Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members
  • Respond accurately to PCP calls related to status changes, transportation guidelines, member eligibility/managed care status, prior authorization, and pharmacy guidelines/procedures
  • Provide members with all current healthcare options available to promote member choice within the assigned network or managed care providers, using knowledge gained through training and other sources
  • Conduct a thorough health care need assessment with members, including existing and anticipated need of all eligible family members, as needed
  • Complete all related paperwork and necessary forms including enrollment forms, member requests and personal reimbursement within established time frames and guidelines
  • Investigate all third-party resources and comply with systems and administrative requirements
  • Perform accurately all data entry function to reflect member or provider activity/transactions
  • Facilitate the resolution of non-clerical issues related to client and provider compliance/participation according to established policy and protocols
  • Conduct all interactions with members and providers in a discreet, courteous and professional manner
  • Ability to respond to and resolve customer problems/needs
  • Ability to analyze problems and develop solutions
  • Perform other duties as may be assigned by management

Customer Service Representative – Call Center Associate

Job Requirements

We are looking for Customer Service Representatives who are motivated and professional, with a strong work history and a desire to grow professionally within an organization. You should also have strong analytic and problem-solving skills, with the ability to effectively multi-task and meet deadlines in a fast-paced environment. It is also important that you display excellent communication and interpersonal skills, and the ability to articulate and explain information clearly.

Additional qualifications for the role include:

  • Background experience in customer services, human services, health care or service-related field
  • Experience with a proven track record in meeting or exceeding performance standards, schedule adherence and job skill assessments
  • Excellent organizational, written and verbal communications skills
  • Ability to perform comfortably in a fast-paced, deadline-orientated work environment
  • Ability to successfully execute proficiency in MS Window applications, Web-based applications and the ability to utilize multiple applications simultaneously

Customer Service Representative – Call Center Associate

Relationships. Solutions. Success.
Apply now!
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