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Automotive Service Advisor / Ford Customer Service Writer / Auto Sales at Sanderson Ford

Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Sanderson Ford Glendale, AZ Full-Time
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  Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Sanderson Ford Glendale, AZ

AUTOMOTIVE SERVICE ADVISOR / CUSTOMER SERVICE WRITER - HEALTH / DENTAL / LIFE INSURANCE - 401k

Isn’t it time you took your automotive service advisor career further? 

Job Description:

  • Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
  • Consult with customer on applicable service specials
  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Spend quality time building relationship with the customer
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

 

Join our winning automotive service team - apply today!

 

As a Ford Automotive Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

  • Prior experience as a Service Advisor is required
  • Must have previous automotive service advisor experience
  • History of high CSI scores strongly preferred
  • Outgoing personality with expertise at developing relationships (i.e., a “people person")
  • Basic MS Office knowledge; computer software and internet proficiency
  • Ford experience preferred, but not required
  • Valid U.S. driver's license

 

About Our Dealership:

We at Sanderson Ford want to make our service departments as efficient as our vehicles. And we know that starts with our most valuable resource – our employees. As a Ford Automotive Service Advisor, you will build strong customer relationships, write repair orders, sell and up sell services for our customers' Ford vehicles – from Ford tough trucks to fuel-efficient hybrids. Ford service departments are as cutting edge as our vehicles – and Ford is looking for employees with the talents and skills to take us even further. Help us bring the industry back home – apply today!

 Sanderson Ford's Commitment to You:

  • Been in business 65 years
  • 15 Time Triple Crown Award Winner
  • 21 Time Ford President’s Award Winner
  • 401k w/partial employer match
  • Medical / Dental / Life / Disability Insurance
  • Closed Sundays and most holidays


Join our winning automotive service team - apply today!

 

Recommended skills

Extroverted
Social Skills
Perseverance
Complex Problem Solving
Multitasking
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Job ID: F082

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