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Sports-Minded Customer Service Representative job in New York at Embrace Management, Inc.

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Sports-Minded Customer Service Representative at Embrace Management, Inc.

Sports-Minded Customer Service Representative

Embrace Management, Inc. New York, New Rochelle, Larchmont, NY Full-Time
$39,000 - $42,500/Year
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Allow your career to flourish with our incomparable upbeat supportive team atmosphere!

We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build our client’s reputation. Our Sports-Minded Customer Service Representatives do an exceptional job of creating the most enjoyable experience possible for our customers. We strongly believe in the value of investing in our Customer Service Representative team by creating a positive culture to train, develop, and motivate our Team, setting you up with the tools for professional success!

Are you?

  • Energetic

  • A go-getter

  • Quick on your feet

  • Friendly and outgoing

  • A team Player

  • Great with people

A Sports-Minded Customer Service Representative Must:

  • Become an expert in product knowledge to provide solutions to customer questions and concerns

  • Gather and input customer order information

  • Develop effective questioning to determine customer needs and provide practical solutions

  • Remain professional, courteous, helpful, and sympathetic to customer needs at all times

  • Perform customer outreach and educate them on services and products

  • Work collectively with customer support and management team to improve the customer experience and increase customer retainment

  • Raise issues of concern or problems to the attention of upper management

  • Perform other duties as assigned by management

Sports-Minded Customer Service Representative Qualifications:

  • No experience necessary we will train in all aspects of the position

  • High school diploma or GED

  • Call center, sales, customer service, retail, or service industry background is a plus

  • Ability to communicate effectively and sensitively to customer complaints

  • Detail-oriented with excellent follow-up practices

  • Ability to think quick on your feet and ask questions

  • Ability to work untraditional hours and show flexibility

  • Ability to adapt to change and address multiple issues simultaneously

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager

Recommended Skills

  • Customer Service
  • Explain Product Feature
  • Identify Customer Need
  • Operate Cash Register
  • Retention Management
  • Upholding Customer Service
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