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Company Contact Info

  • 15620 E. Valley Blvd.
    City of Industry, CA 91744

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Customer Service Representative

C&F Foods, Inc. • City of Industry, CA

Posted 2 months ago

Job Snapshot

Travel - None
Experience - 1 to 3 years
Degree - High School
Food, Manufacturing
Customer Service

Job Description

Job Summary

Assist customers in all phases of their business transactions, and as the liaison with all other departments.

Job Requirements

Essential Functions and Duties

  • Process customers’ purchase orders
  • Communicating with customers via phone, fax or e-mail
  • Provide information and updates regarding order status to customers and/or other departments
  • Provide complaint resolution in a timely and professional manner
  • Direct customer related issues beyond one’s control to the correct individual(s)
  • Research past customer history
  • Communicate customers’ service needs to other departments and follow-through to completion, ensuring excellent customer service
  • React to change productively and handle other essential tasks as assigned by immediate supervisor
  • Assist with Return Authorization (RA’S) process
  • Monitor outstanding shipping report daily – will calls and company trucks
  • Other duties as assigned.

Knowledge, Skills and Experience

  • Minimum Education (or substitute experience) required: High School Diploma or equivalent
  • Minimum Experience required: Entry level, some customer service experience preferred
  • Skills Required: Computer literate, knowledge of Excel, basic office equipment, strong communication skills, problem-solving skills, analytical and technical skills, bilingual a plus

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