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Job Requirements
Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.
Skills:
QUALIFICATIONS:
Strong experience with all Microsoft Suite Applications is needed.
• Strong data entry and 10-key skills
• Basic math skills required
• P.C. literate
• Strong attention to detail
• Good organizational ability
• Ability to work in fast-paced, production environment
• Willingness to work a flexible schedule based on business needs
• Exceptional oral communication and customer service skills
• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.
Education:
High School diploma or equivalent
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Customer Service Representative
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Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.
Skills:
QUALIFICATIONS:
Strong experience with all Microsoft Suite Applications is needed.
• Strong data entry and 10-key skills
• Basic math skills required
• P.C. literate
• Strong attention to detail
• Good organizational ability
• Ability to work in fast-paced, production environment
• Willingness to work a flexible schedule based on business needs
• Exceptional oral communication and customer service skills
• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.
Education:
High School diploma or equivalent
Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care. The vast majority of duties involve outbound patient telephone outreach. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures.
Skills:
QUALIFICATIONS:
Strong experience with all Microsoft Suite Applications is needed.
• Strong data entry and 10-key skills
• Basic math skills required
• P.C. literate
• Strong attention to detail
• Good organizational ability
• Ability to work in fast-paced, production environment
• Willingness to work a flexible schedule based on business needs
• Exceptional oral communication and customer service skills
• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.
Education:
High School diploma or equivalent
Recommended skills
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