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Call Center Agent

MMC Athens Full-Time
$11.54 - $12.02 / hour
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Call Center Representative 

$500.00 Conversion Bonus

NO WEEKENDS

NO HOLIDAYS

Part-time shifts available after training

Location: Athens, TX

Pay: $11.54 (English only) or $12.02/hr (Bilingual in Spanish)

Hours: Full-time Monday - Friday (must be able to work any 8-hour shift between 8:00 am – 6:30 pm)

URL blocked - click to applyJOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. 

  • Answer incoming calls from consumers including the public, prospective enrollees and people assists enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

·         Track and document all inquiries using the applicable systems.

·         Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

·         Complete associated tasks according to the established guidelines.

·         Track and document all inquiries using the applicable systems.

·         Meet Quality Assurance (QA) and other key performance metrics.

·         Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

Email resumes to:

Amanda Wilson

Email blocked - click to apply

EDUCATION/EXPERIENCE:

·         High School Diploma or GED Equivalent

·         Experience working in a health or human services call center

·         Knowledge of the community to be served

·         Ability to follow directions

·         Ability to interact courteously and effectively with a variety of people; cultural

·         Excellent organizational, interpersonal, written, and verbal communication skills

·         Ability to perform comfortably in a fast-paced, deadline-oriented work environment

·         Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently

Skills required

Customer Service
Assist Individual
Telephone Skills
Update Customer Information
Take Customer Order
Utilize Questioning Skill

Location

Salary Details

Based on Job Title, Location and Skills
$11
Below Avg. Average Above Avg.

Career Path

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Call Center Agent
$11.54 - $12.02 / hour
Estimated Salary: $64K
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Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

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