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Licensed Agent Trainee

THE RESULTS COMPANIES Mobile Full-Time
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Company Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management. Results operates 31 contact centers throughout the United States, Latin America, and the Philippines. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 23,000 employees across the globe, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines: Results’ current client portfolio consists of 82 Partners across various industries inclusive of the following:

• Healthcare

• Insurance

• Wireless Telecommunications

• Financial Services

• Energy

• Education

• Subscriber Based Entertainment

• Tax Services

• Retail

• Cable/MSO

Vision Statement

Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

Position Overview

The License Associate is the front line representative of the call center.  This individual is responsible for handling inbound sales calls.  The agent will review plan information and answer prospect’s questions regarding insurance options, with the goal of closing the sale by enrolling in coverage.  The agent will be closely aware of call center policies, procedures, and company/client goals and will strive to meet those goals.  Agents must meet various productivity and quality levels established by their specific program.  Customer service and/or sales experience, excellent communication skills, attention to detail, computer proficiency, and a process-orientation are paramount in an effective agent. This position reports to a Supervisor or Program Manager.

Duties and Responsibilities

Take inbound calls from prospective customers and explain features and advantages of medical plans to promote application for insurance
Complete a cost / plan analysis to identify the best product for the prospective customer
Goal is to determine best plan for the prospective member and enroll them in the plan of their choice.
Follow a call plan focused on sales and compliance
Maintain schedule adherence (attendance, punctuality, use of AUX time)
Willingly accept and implement feedback to improve sales performance
Adhere to all position-specific administrative policies, including but not limited to confidentiality, non-disclosure, and program-specific material usage.

Qualifications

High school diploma / GED
Current Accident and Health/Life Insurance license (or recently expired)
Prior sales/service experience in a related environment (sales/service, call center preferred).
Excellent communication skills – verbal and active listening skills
Assertive sales orientation. Have a passion for helping people through sales. Must possess the drive to close the sale.
Demonstrated strong process-orientation and attention to detail
Demonstrated aptitude to learn, absorb, and actively use complex information.
Computer literacy. Ability to use multiple computer programs at one time.
on.

Additional Information

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

Skills required

Address Prospective Client
Negotiation
Identifying New Prospects
Customer Service
Financial Services
Customer Retention
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For over 20 years, we’ve made our Partners’ customers the highest priority. We’ve perfected the art of driving performance and increasing revenue. Above all, we’ve understood from the beginning that your brand relies on us to make a positive first impression, to strengthen relationships and to maximize sales.

Trust us to provide premier contact center customer service and sales solutions, all backed by the best technology in the business. Because we aren’t just call center experts. We are an organization of performers. We are entrepreneurs and achievers. We are Results.

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