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Company Contact Info

  • 2822 General Hudnell Drive
    San Antonio, TX 78226

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$14 - 16.50/hr. Customer Service Agents Needed

MMC • San Antonio, TX

Posted 3 days ago

Job Snapshot

Full-Time
Experience - 0 to 1 years
$14.00 - $16.50/Hour
Consumer Products
Customer Service

Job Competition

67

Applicants

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Job Description

STARTING PAY FOR THIS POSITION IS $14 - $15/HR.

($16.50/HR. FOR OVERNIGHT SCHEDULE)

OUR NEXT TRAINING CLASSES STARTS ON MONDAY 1/28/19!!!!

This is a strictly Customer Service focused position and does NOT involve selling of any kind. You will be taking all inbound calls and providing customer support.

We offer a great base wage ($14 - $15/hr.) to start and a performance based incentive upon completion of training. We also have an incredible medical benefit package available to you after only 60 days!

Job Description:

We take incoming calls for account maintenance and account inquiries related to debit card holder’s accounts for recipients of federal benefits. Answer questions related to the account balance, last few transactions/deposits etc.

*NO SELLING/UPSELLING INVOLVED!!!! • Respond to telephone inquiries and complaints while following policy/procedure • Gather information, research/resolve inquiries • Document each call appropriately and according to policy/protocol.

Compensation/ Benefits:

  • $14 - $15/hr. to start • Medical benefits after 60 days • 401K and full benefits package after 90 days • Daily onsite lunch vendors • Casual Dress Code

Schedule:

Training: (3 weeks) Mon – Fri 8AM – 5PM

Perm Schedule (after training): 2nd, 3rd and overnight shifts available.

** Call Center is open 24/7, must be available to work at least one weekend shift weekly.

Skills:

  • Preferred minimum of 3-6 months customer service experience (call center helpful) • Demonstrate strong verbal and written skills • Reliable, Punctual, Ability to work flexible schedule (Weekends, Evenings, Holidays, etc.) • Basic PC and web browser knowledge, ability to type 25 words per minute • Ability to multi-task with technology efficiently- type while talking and navigating screens • Communicate professionally and effectively with customers

Job Requirements

Job Requirements:

*6 months of previous Customer Service experience

*High School Diploma/GED is required

*Must be 18 years of age of older

*Minimum typing speed of 25 WPM

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