Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Concierge- Loan Officer job in Atlanta at

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Concierge- Loan Officer at

Concierge- Loan Officer

Work From Home, GA Full Time
$45,000 - $70,000/Year
Apply Now

Description

It's an amazing time to be on our team.) is a top reverse mortgage lender which means that we help people access the equity in their homes to support their retirement strategy. As we continue leading our industry, is shaping public perception about reverse mortgages while leading the way in product innovation.

To support our efforts, we are looking for a Retirement Concierge to act as an educator, concierge, and a loan officer to FAR’s current HECM borrowers. We are looking for someone who truly embodies CORE Values and believes that helping borrowers win is WAY more Important than money.

EXPECTATIONS

Reach out to HECM Borrowers for a Retirement Check Up

· Must be able to take a consultative approach with Borrowers

o What they are trying to accomplish

o Talk through options with Borrowers

o Help people out of the ambiguity by using courageous, customized recommendations

· Provides confident answers and recommendations when speaking with Borrowers

· Helps encourage Borrowers to live life to the fullest

· Express the benefits of staying with FAR

· Continue to attempt to contact borrowers we have not been able to reach

Keep Leadership informed

· Inform leadership of any borrowers we have reached that we are trying to save to see what can be offered

· Must keep an open line of communication with Team Lead

Facilitate the application, document collection, and closing of any borrower that is moving forward

· Make offer to borrower

· Send application – eSign should be used as much as possible

· Follow loan thru processing – make sure it continues to move forward

· Has flexibility and willingness to change through any process/regulatory/CRM constraints without hesitation

· Offer 10 Star Service to the Borrower throughout the application process and throughout the life of the loan

Additional duties –

· Wants to Coach and Be Coached

o Humble enough to ask for help, and then pay it forward by investing in others

· Has an open book attitude

o Loves communicating with other LO’s about how to help borrowers

o Treats everyone like they want to be treated

o Willingness to own mistakes and learn from them to become a better person

o Truly believes in Customer first, last, and always

EDUCATION - REQUIRED

· High School Diploma

EXPERIENCE/SKILLS

· Demonstrated experience within the sales team, both from a production standpoint and also an attitude standpoint

· High comfort level with technology and tools and willingness/capacity to learn

· Must be a Licensed Loan Officer

· Must at all times be able to meet any and all applicable qualifications and standards required for Loan Officer Licensure under the SAFE Act. Must remain current on any and all applicable registration, licensing and training obligations required under the SAFE Act and/or any other state, federal or local laws pertaining to Loan Officer Certification or standards

· Efficient knowledge of Velocify and Link

· Successful track record in helping borrowers

· Self-Motivated and loves helping people

· Possess a hybrid of technical and soft skills

· Thrives on organization

· Excellent communication ability

· Is passionate about our company, supporting our borrowers, and is willing to bring a positive can-do attitude to work every day

· Is a natural born communicator, connecting the dots when others cannot and simplifying complex issues and questions.

· Makes wise and informed decisions, even when faced with ambiguity and thinks strategically.

· Most importantly, cares deeply about our borrowers and helping them achieve their retirement goals.

LICENSES - REQUIRED

· NMLS - multi-state

  • Define individual and company concierge service
  • Track all concierge activities and expenses
  • Serve as concierge and greet guests, residents, vendors, suppliers
  • Make hotel and restaurant reservations
  • Providing comprehensive concierge services to residents while providing a positive first impression for all guests and service providers
  • Providing comprehensive concierge services to the residents
  • Providing concierge services to patients, visitors
  • Lead a group of dedicated professionals providing onsite concierge services
  • Notify front desk of return guests
  • Make reservations for such as well as tours
  • Sell property amenities to guests
  • Providing concierge and/or marketing services as directed by management
  • Perform other duties relating to office work and concierge duties
  • Work as part of the concierge team to exceed all guest/owner expectations
  • Provide guests with product and service information
  • Arrange transportation and lodging needs for guests
  • Assist guests with retrieval of packages
  • Assist guests with food and beverage needs while in the concierge lounge
  • Assist guests with the luxury need of guest service in a lounge atmosphere
  • Assist guests with the luxury need of guest service in a respectable lounge atmosphere

Recommended Skills

  • Customer Relationship Management
  • Customer Service
  • Energetic
  • Interpersonal Skills
  • Sales
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.