Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 309 South Street
    New Providence, NJ 07974

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Care Representative (CCR) jobs in New Providence, NJ delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Social Media Customer Service Rep

Stafford Communications Group • New Providence, NJ

Posted 1 month ago

Job Snapshot

Customer Service

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Stafford Communications is uniquely different.  We provide Call Center, Consulting and Marketing Services to our clients.  We handle customer contacts on behalf of some the nation’s most prominent brands from our call centers in New Jersey and Canada.  Our business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations.  As experts in regulated industries, we help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their customers with exceptional experiences.  Come join us!


The Consumer Service Representative serves as the ambassador of our client and is responsible for responding to complex consumer inquiries through social media, phone and email. The ideal candidate will be extremely flexible and enjoy a fast paced, always changing environment while ensuring our client contractual agreements are met. Our contact center creates an extraordinary experience and the Representative must love to “wow’ consumers and build brand loyalty through outstanding service.  This is a part time position covering weekends and holidays. 

Key Responsibilities:

  • Respond to phone, email and social media interactions.
  • Provide product information and make recommendations based on consumer’s needs.
  • Effectively handle quality complaints, adverse events and claims according to Standard Operating
  • Procedures while maintaining superior consumer service etiquette.
  • Continually maintain working knowledge of all company products, services, and promotions.
  • Accurately log consumer and contact information using various CRM tools.

Job Requirements


  • A genuine, outgoing personality, with excellent interpersonal and relationship management skills. 
  • Strong written and verbal communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers. 
  • Experience with social media platforms (e.g. Facebook, Twitter, Instagram)
  • Must to able to maintain professional behavior in stressful situations. 
  • Ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering Consumer information. 
  • Bilingual in both English and French or Spanish a plus, with excellent verbal and writing skills in both languages.

Education and/or Experience:

  • College degree preferred with a minimum of 3 years Consumer service experience (preferably in a call center environment).
  • Bring a passion and love for food and nutrition.
  • Proven understanding social media engagement and platforms.
  • Ability to wow, surprise and delight our consumers.
  • Strong computer experience working on multiple software programs.
  • Consultative consumer service skills: ability to analyze a consumer’s situation and present a solution.
  • Excellent oral and written communication skills.
  • Must be authorized to work in the US without sponsorship
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.