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Operations Coordinator

ICONMA • Ann Arbor, MI

Posted 7 days ago

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Job Description

Location: Ann Arbor, MI

Duration: 3 months

Job Description:

In this role, candidate will work on our Shopping business, helping to shape and deliver a top-notch Shopping experience to our customers.

Responsibilities include:

Fulfilling customer orders, troubleshooting operational and fulfillment issues, assisting in in-app sales, and providing stellar customer service via email and in-app chat. This role will also be our Evening Shopping Lead, covering core Shopping operations during after-hours, Monday through Friday. Candidates for this position should have a thorough, detail-oriented work style and a customer service mentality. Candidate will thrive in this role if candidate enjoy cranking through tasks while hitting quantitative goals, solving inefficiencies, and overcoming stubborn challenges. When candidate hit a roadblock, candidate don’t give up candidate try five different ways to get around it! And once candidate has figured it out, candidate work to fix the process to help everyone moving forward.

Job Requirements

Mandatory Qualifications:

4-year College degree or equivalent work experience (1-3 years) Extreme attention to detail - this business is built on them! Comfort with technology and experience with GSuite business tools (Sheets, Gmail, Docs, etc). Candidate must be comfortable diving into spreadsheets! Retail-focused data entry and/or customer service experience strongly preferred Background in e-commerce or fashion operations preferred but not required Adaptable, flexible nature and ability to work in a fast-paced, startup environment Collaborative team player, with strong written and verbal communication skills


1+ year experience is preferred. GSuite and attention to detail is strong must have

Job ID: 18-19147
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