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Customer Service Rep

AJILON Tempe, AZ Full-Time
$14.00 - $15.00 / hour
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I am in search of a Customer Service Specialist(CSS) on behalf of one of my clients on the Phoenix/Tempe border. This is a full time permanent position.

The CSS position offers various daily schedules based on a multitude of factors to best suit our customers’ needs. A CSS is a proactive agent of timely service to exceed our customer’s expectations. This team will properly manage phone calls (inbound/outbound) as well as email communication in a timely manner. Follow up related to overdue dispatch and completion of work is required. The CSS works in concert with his or her assigned lead/supervisor/manager to resolve vendor and customer issues utilizing the various tools and internal resources provided.

Other duties may include:

  • Create work orders in the system, including schedule, service timing,
  • May dispatch work order to external vendor (internal Inspectors are dispatched by another work group)
  • Interacts with internal enterprise system and customer 3rd party software as needed to coordinate/complete service work
  • Ensures service work is completed by either internal Inspector or external Vendor per work order
  • Gather/review all paperwork related to work orders
  • Verify work completion, timing, rates, and hours in preparation for invoicing customer
  • Prepare and submit initial invoice.
  • Qualified candidates must have:

    • High School diploma or equivalent
    • 1+ year of call center
    • 2+ years of customer service experience
    • Fire protection, inspection, repair and maintenance a plus
    • Basic Microsoft Word, Excel, Outlook skills required; intermediate level preferred
    • Must be able to work in a fast paced environment with little supervision.

    If you are interested in hearing more about this position, and meet the above qualifications, please apply now! I am interviewing immediately for this position!

     

    Skills required

    Customer Service
    Operate Cash Register
    Identify Customer Need
    Resolve Customer Issue
    Retention Management
    Help Customer

    Location

    Salary Details

    Based on Job Title, Location and Skills
    $14
    Below Avg. Average Above Avg.

    Career Path

    See the next step in your career
    Customer Service Rep
    $14.00 - $15.00 / hour
    Estimated Salary: $64K
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    The Company will consider for employment qualified applicants with arrest and conviction records.

    At Ajilon, we are a leader in temporary and permanent recruitment and the placement of top talent. Our areas of specialty include organizational leadership and support positions in HR, non-clinical healthcare, office administration and more. With over 70 offices in North America, we have the resources and the technology to offer job seekers and employers greater flexibility, making it possible for us to work with them in the way that works best for them.

    We seek to completely understand the short and long-term goals of our clients and candidates - this enables us to consistently act in their best interests. Through our job market insight and niche industry expertise, we help job seekers and employers find their best fit.

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