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R S Engineer-Remote

American Cybersystems, Inc. (ACS Group) Syracuse Full-Time
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R S Engineer – Remote Opportunity


A thriving cutting-edge organization is seeking a Cisco R S Engineer Level 2 for a remote opportunity!

In this role, you will work in a fast-paced virtual environment with clients and peers throughout North America. You will be responsible for providing day 2 support, troubleshooting network related incidents for customers in the financial, healthcare, retail, and insurance industries.

Duties & Responsibilities:

                   Responsible for incident resolution across large customer base

                   Responsible for following change management process and implementing changes accordingly

                   Responsible for managing individual change and incident queue

                   Responsible for updating ticketing system with detail oriented notes

                   Responsible for troubleshooting escalations from our service desk in a fast-paced environment

                   Collaborate with internal Operations teams to deliver a customer focused managed service

                   Collaborate with internal development and product teams to continuously evolve the company’s platform

                   Develop procedural documentation for change implementation

                   Mentor and provide technical guidance to junior engineers

                   Participate in a rotating on-call schedule


                   CCNP R/S or JNCIP-ENT certifications highly desired

                   3-5+ years of experience managing network and security technologies in Cisco and Juniper

                   Management of network and security technologies in Arista, Aruba, Viptela, Palo Alto, F5, and FortiNet vendors highly desired

                   Management of routers, switches, firewalls, wireless LAN controllers, load balancers, WAN accelerators, and SDWAN solutions

                   Experience with Python, Perl, and JavaScript scripting languages highly desired

                   Minimum of an Associate’s degree in Engineering or similar field required

                   Ability to work with little direction

                   Ability to work weekends and non-normal business hour

                   Ability to work in a process driven environment with knowledge of ITIL and ITSM

                   Ability to research and learn new technologies proactively

                   Strong technical, client and customer relations skills

                   Strong oral and written communication skills

                   Strong case management and ability to prioritize workload

                   Strong problem management skills

Recommended skills

Information Security
Health Care
Perl (Programming Language)
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