Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Mental Health Case Manager jobs in Eden Prairie, MN delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Mental Health Case Manager

Collabera • Eden Prairie, MN

Posted 23 days ago

Job Snapshot

Contractor
Travel - None
Experience - 1 to 5 years
Degree - 4 Year Degree
$17.00 - $18.00/Hour
Healthcare - Health Services
Health Care

Job Competition

7

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Responsibilities:

·         Advocates are in a call center environment and serve as the first point of contact by answering inbound calls from customers. Our customers are calling in regards to their Employee Assistance Program/Behavioral Health, Substance Abuse benefits, or claims inquires

·         Responsibilities include but are not limited to:

·         1. Multi-tasking; listening, typing, taking notes, maneuvering through different systems we utilize, paying attention to the queue, etc.

·         2. Registering customers in the intake system, opening case files for documenting

·         3. Ability to deescalate callers and being able to appropriately address sensitive issues with callers.

·         4. Assisting customers with requests for services, verifying eligibility for the requested service, and addressing other issues complex in nature.

·         5. Educating customers with respect to parameters of services and benefits design.

·         6. Providing customers with names and phone numbers of nearest clinicians according to contract, clinical specialty, and/or geographic need.

·         7. Writing authorizations for the appropriate level of care to insure claims are paid correctly.

·         8. Provide timely follow-up calls to customers as needed.

·         9. Demonstrate an awareness and understanding of the responsibilities and workflows of the various departments within the business unit, other areas within and matrix partners.

·         10. Participating in staff meetings and in-service seminars.

·         11. Completing additional tasks and projects as assigned.

·         12. Monitoring and following daily schedule as assigned.

·         13. Consistently is ready to take callsatthe start of their shift and manages their daily

·         Scheduled as assigned by the resource planning team.                   

·         14. Responsible for meeting Quality Score of 92% or greater each month

Job Requirements

Skills:   

·         Independent problem solving

·         Time management

·         Team work

·         Interpersonal skills

·         Experience in a health related field required.

·         Proficient typing skills and the ability to toggle between multiple computer applications.

·         Ability to maintain professional and positive interactions with customers and internal matrix partners.

·         Ability to take on additional tasks as assigned and remains productive and supportive to the team and the incoming call volume.

·         Independent problem solving skills within a team setting.

·         Customer service experience strongly preferred.

 

Education:          

·         Experience level: 2-4 years.

·         Bachelor’s degree in mental health field or psychology/social work related field required.

·         Master’s degree in mental health field or psychology/social work related field preferred (special note: this educational level may be required by some CBH customers as designated specifically within their contracted services)

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.