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ServiceNow Project Manager (IT)

Parsippany-Troy Hills Contractor
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Title:  ServiceNow Project Manager (IT)

Mandatory skills

  • System Project Management
  • SNOW, SNOW MID server, SNOW web service
  • Helpdesk Management application
  • BNM Footprint, BMC Footprint
  • ITIL, ITSM ticketing platform
  • MS SQL, MS SQL Server
  • JavaScript
  • Apache, Tomcat

Job Description:

  • We are looking for a ServiceNow (SNOW) Project Manager / Admin who is passionate to drive IT Service Management transformation. The ServiceNow Administrator will be responsible for migrating ITSM (IT Service Management) functions and application integrations from BMC Footprints to SNOW and implementing new functionality within SNOW.
  • The successful candidate will become a member of the client team. This work will be accomplished by working with an internal team supporting the ServiceNow environment while collaborating with an internal team supporting the client application. The successful candidate is expected to provide guidance with design, approach, and architectural decisions and provide technical assistance with the actual implementation and migration of ITSM functions. The successful candidate is also expected to provide knowledge sharing of the SNOW environment and his/her expertise to grow support knowledge & maturity of SNOW for the internal ITSM team. 


Skills Required: 


  • ServiceNow System Project Management / Administration 
  • Knowledge of and experience with Incident, Change, Problem, Request, Service Catalog, & Knowledge Management workflows in SNOW 
  • SNOW MID server configuration and administration 
  • Experience with Helpdesk Management application 
  • Aggressive Analytical/Troubleshooting with creative problem solving skills in highly complex problems 
  • Technical agility 
  • Ability to handle stressful situations and maintain composure under pressure 
  • Collaborate with process owners to design, develop, test and implement change requests with an eye towards the future state ServiceNow implementation 
  • Provide technical stewardship and play a key role in the migration of the current IT Service Management tooling system 
  • Understand requirements from service management process owners and translate them into functional and technical requirements. Prepare high- & low-level design of the technical requirements 


Additional Skills Preferred: 


  • Knowledge of BNM Footprints 
  • Past experience migrating (or other ITIL/ITSM ticketing platforms) to ServiceNow 
  • Past experience developing/supporting reports from SNOW 
  • MS SQL Coding Experience 
  • JavaScript 
  • Apache/Tomcat 
  • MS SQL Server Reporting Services 
  • Experience with Helpdesk Management application hosted in a Microsoft SQL Server environment 
  • Customer Relations Experience 
  • Written and verbal communication skills 
  • Documentation Skills 
  • Organization 
  • SNOW / ITIL Certifications 


Experience Required: 


  • 4+ years of experience supporting and implementing SNOW and related products in a large I.T. environment 
  • Experience Preferred: 
  • 2+ years of experience supporting and implementing SNOW web service integrations 
  • 2+ years of experience migrating) to ServiceNow


Mandatory skills: 


  • System Project Management
  • SNOW, SNOW MID server, SNOW web service
  • Helpdesk Management application
  • BNM Footprint, BMC Footprint
  • ITIL, ITSM ticketing platform
  • MS SQL, MS SQL Server
  • JavaScript
  • Apache, Tomcat




VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at hr@viva-it.com for any complaints, comments and suggestions.


Please send your resumes to "staffing10@viva-it.com" and one of our recruiter will get in touch with you.




Contact Details:



Account co-ordinator:  Riyaz N ,Phone 847 704 7379,Email: riyazn@viva-it.com




VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008
staffing10@viva-it.com | http://www.viva-it.com

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ServiceNow Project Manager (IT)
Estimated Salary: $110K
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