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Customer Service Representative job in Naperville at The Salem Group

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Customer Service Representative at The Salem Group

Customer Service Representative

The Salem Group Naperville, IL, IL Full-Time
$15.25/ hour
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Salem Staffing’s Western Suburban Staffing Center is looking for a highly professional Customer Service Representative for a Temp-to-hire position at our client’s office located in Naperville, Illinois

 

SNAPSHOT:

• Title: Customer Service Representative/Call Center

• Industry/Dept: Warranty Department

• Location: Naperville, Illinois

• Hours of Operation: Monday – Saturday 6am to 7pm. Must be available for 40 hour work week during that time frame. 

 

DAY-TO-DAY:

  • Upselling/Selling home warranty and energy related products and services in a blended environment handling both inbound and outbound customer service calls.

  • Ability to resolve customer questions/concerns, clarifying issues, researching answers to communicate alternative solutions.

  • Navigate systems efficiently and enter data accurately while resolving customer needs.

  • Maintain understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services.

  • Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternative solutions, and implementing appropriate solutions.

 

JOB REQUIREMENTS:

  • Proficient typing and computer application skills (minimum of 40 wpm)

  • Strong attention to detail with ability to multi-task while speaking with a customer on the phone.

  • Easily adapt to change while balancing multiple priorities

  • Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance.

  • Ability to work during current hours of operation; 6:00 am – 7:00 pm Monday - Saturday

  • Motivation for sales, adhering to set computer guided scripts and procedures

  • Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation

 

COMPENSATION:

  • $15.25 per hour plus $5 commission per sale

  • The benefits of working with Salem Staffing— In addition to your regular earnings, The Salem Group is proud to offer a benefits package that is second to none. Once eligible, our assignment employees can take advantage of health insurance, holiday pay, and our premier 4,000 Hours Club bonus.

 

EEO

The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.

  • Upselling/Selling home warranty and energy related products and services in a blended environment handling both inbound and outbound customer service calls.

  • Ability to resolve customer questions/concerns, clarifying issues, researching answers to communicate alternative solutions.

  • Navigate systems efficiently and enter data accurately while resolving customer needs.

  • Maintain understanding of customer account processes (i.e. billing, payments, service) and the benefits of our suite of products and services.

  • Ability to successfully resolve customer questions and/or concerns quickly in one phone call by clarifying issues, researching and exploring answers and alternative solutions, and implementing appropriate solutions.

Recommended skills

Customer Service
Explain Benefit
Identify Customer Need
Resolve Customer Issue
Resolve Request
Upselling
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