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Company Contact Info

  • 5859 West Raymond Street
    Indianapolis, IN 46241
  • Caroline McMillan
  • Phone: 866-480-2753

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Service Customer Support Representative

MH Equipment • Indianapolis, IN

Posted 1 month ago

Job Snapshot

Full-Time
Travel - Negligible
Experience - 4 years
Degree - None
Industrial
Admin - Clerical, Customer Service, General Business

Job Competition

75+

Applicants

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Job Description

If you are an outgoing and driven Service Customer Support Representative who is seeking career satisfaction with a financially stable company, join the team at MH Equipment! As a Service Customer Support Representative with MH Equipment, you will work closely with other individuals in the  operations, sales, service, parts, rental & resale and aftermarket departments.


 Service Customer Support Representative

 POSITION DUTIES AND RESPONSIBILITIES               

  • Answer phones.
  • Take and enter service calls in our Dispatch system.
  • Dispatch technicians to customer service calls.
  • Enter daily timecards and prepare hourly payroll as required. Time entry needs to be entered daily for all technicians.
  • Complete and close work orders for assigned techs.
  • Open PM and customer work orders for assigned techs.
  • Responsible for monitoring PM completion throughout the month to obtain 100% PM completion rate.
  • Enter and track fleet/warranty service claims for assigned techs.
  • Prepare written quotes for the service department and fleet accounts for assigned techs.  Monitor and track quote completion/close rate.
  • Assist with tracking and control of work in process (WIP) for assigned techs.
  • Follow policies and procedures.
  • Monitor Lunch Compliance, OT Authorization Rules, and Unpaid Time
  • Perform all other administrative duties as assigned.


 Service Customer Support Representative

Job Requirements

As a Service Customer Support Representative with MH Equipment, you must have professional customer relations skills, must be neat and organized, good telephone skills, and the ability to cope with pressure, multiple projects, and frequent interruptions.

  1. Must be able to work independently as well as have the ability to function well within a team environment.

  2. Proficiency in Word, Excel, Outlook, and PowerPoint required. Other helpful computer skills include working knowledge of Adobe Acrobat Suite.

  3. Knowledge of company products and policies.

  4. Accurate and detail-oriented.

  5. Strong verbal, telephone, and written communication skills.

  6. Analytical and organizational skills.

  7. Accounting knowledge or aptitude is beneficial.

  8. Ability to cope with pressure situations, multiple projects, and frequent interruptions.

  9. Regular and prompt attendance.

  10. Present a professional image in personal appearance, dress and preparation. 

Working Conditions:  Employee is expected to work forty hours per week plus overtime as required.  This is an hourly position.


 Service Customer Support Representative

Benefits

At MH Equipment, we understand that our employees work hard, so we offer a competitive base commission, a generous benefits package and a positive work environment that recognizes integrity, inspires passion and enables personal growth:  

  • Medical, dental and vision insurance
  • 401(K) retirement plan with employer match up to 50%
  • Pre-tax flexible spending account for healthcare expenses
  • Life and voluntary supplemental life insurance
  • Short and long-term disability insurance
  • Paid holiday, vacation, personal and sick days
  • 8 hours of paid time per year to volunteer at a charity of your choice
  • Employee Assistance Program
  • Financial assistance for adoptions
  • Travel assistance
  • Designated corporate charities

 Service Customer Support Representative

MH Equipment is proud to be an Equal Opportunity Employer.

For more information on who we are and what we do, please visit our website. We look forward to hearing from you!

Job ID: Indinapolis, IN
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