The CALL CENTER REPRESENTATIVE, receives calls which require skilled communication and accurate information based on the polices, guidelines, and directives of each Agency represented. Responsible for communicating information to the Lead or Supervisor. Acts as a “communication facilitator” between the public, call center management and the Agency
Ability to use a keyboard and mouse in conjunction with the telephone.
Ability to listen carefully and speak clearly while maintaining a pleasant professional demeanor.
Acts as a “communication facilitator” between the public, call center management and the Agency.
Windows experience Phone/call center experience Professional phone demeanor Reliability and punctuality is a MUST!
HS Graduate or GED and any of 6 or more months of customer service, clerical experience or a combination thereof.
Duties include providing basic information and assist callers with voter information for the Election’s Office Client prefers to have candidates who posses skills to look for answers rather than just provide wrong information
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions
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