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Customer Service Representative at ACS Solutions

Customer Service Representative

ACS Solutions Phoenix, AZ Full Time
$15.00 - $16.00/Hour
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Title: Customer Service Representative

Location: Phoenix, AZ, 85004, US

Duration: 3+ Months Assignment

Position Description

  • The CALL CENTER REPRESENTATIVE, receives calls which require skilled communication and accurate information based on the polices, guidelines, and directives of each Agency represented. Responsible for communicating information to the Lead or Supervisor. Acts as a “communication facilitator” between the public, call center management and the Agency

Skills Required

  • Ability to use a keyboard and mouse in conjunction with the telephone.
  • Ability to listen carefully and speak clearly while maintaining a pleasant professional demeanor.
  • Acts as a “communication facilitator” between the public, call center management and the Agency.
  • Windows experience Phone/call center experience Professional phone demeanor Reliability and punctuality is a MUST!

Experience Required

  • HS Graduate or GED and any of 6 or more months of customer service, clerical experience or a combination thereof.
  • Duties include providing basic information and assist callers with voter information for the Election’s Office Client prefers to have candidates who posses skills to look for answers rather than just provide wrong information
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended Skills

  • Customer Service
  • Customer Support
  • Clerical Works
  • Punctuality
  • Call Centers
  • Customer Satisfaction
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