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Customer Service at R2M Engineering

Customer Service

R2M Engineering Amarillo, TX 79124, TX Full-Time
$18.00 - $26.00 / hour
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We are a firm based in Lubbock, TX, with an additional office in Amarillo, Texas. We serve clients big and small across Texas and all over the United States. R2M Engineering is a HUB and DBE certified firm. We are hiring an experienced Customer Care Representative to help us keep growing. We’ll provide on-the-job paid training and resources in a support ive environment that encourages your professional growth. We also offer a competitive compensation package. If you have prior customer service/sales experience or a college degree; you may be eligible for higher pay. Our management team offers up a supportive environment and motivates team members in growing professionally whether as an individual or as a team. Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love. If you're dedicated and ambitious, R2M Engineering is an excellent place to grow your career. Don't hesitate to apply.

#COVID-19

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Customer Service
Resolve Customer Issue
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