We are a firm based in Lubbock, TX, with an additional office in Amarillo, Texas. We serve clients big and small across Texas and all over the United States. R2M Engineering is a HUB and DBE certified firm. We are hiring an experienced Customer Care Representative to help us keep growing. We’ll provide on-the-job paid training and resources in a support ive environment that encourages your professional growth. We also offer a competitive compensation package. If you have prior customer service/sales experience or a college degree; you may be eligible for higher pay. Our management team offers up a supportive environment and motivates team members in growing professionally whether as an individual or as a team. Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.
If you're dedicated and ambitious, R2M Engineering is an excellent place to grow your career. Don't hesitate to apply.
Handle incoming customer service calls
Dispatch incoming customer phone calls
Accept customer calls and return customer
Maintain customer service related information for customer accounts
Ensure quality customer service and customer satisfaction
Maintain customer service voicemail and return customer calls
Provide customers with superior customer service
Provide customer service for internal customers
Capturing customer information and answering customer inquiries
Resolve inbound customer calls regarding account
Take customer orders and provide high-quality customer service
Make out going customer service calls
Work with customer service manager to ensure proper customer service
Resolve any customer service issues
Answering inbound calls and providing excellent customer service
Provide customer support and handling customer inquiries
Combining excellent customer service skills
Assure quality customer service to all customers
Provide exceptional customer service to all customers
Provide superior customer service with all customer interactions
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