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Technical Support Technician job in Eatontown at Empower Professionals Inc

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Technical Support Technician at Empower Professionals Inc

Technical Support Technician

Empower Professionals Inc Eatontown, NJ Contractor
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Technical Support Technician-PC

Eatontown, NJ

6+ Months

Summary: Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

Education/Experience

- High School Diploma or GED
- Minimum of 1 year in Technical Services.
- Server 2012, 2016, 2019 Troubleshooting Experience
- O365, Intune, AutoPilot, Azure Troubleshooting Experience (Certifications are a Plus but not mandatory)
- Network Troubleshooting, ILO, Intelligent Provision, RAID
- Apple DEP/JAMF experience a plus

A+ Certification.
- Network+ Certification.

Skills and Competencies Required
- Strong verbal and written communication skills.
- Strong problem solving and analytical skills.
- Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
- Ability to multitask effectively.

Major Job Duties and Responsibilities
- Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
- Accepts cases within the time limit determined by management.
- Updates cases daily and ensures all cases meet call back guidelines.
- Provides excellent customer service on all support calls.
- Utilizes all given resources to resolve customer problems.
- Meets departmental productivity guidelines

Technical Support Technician-PC

Eatontown, NJ

6+ Months

Summary: Receives incoming calls and emails from Customers, Troubleshoots, solves customer problems and properly follows up with customers.

Education/Experience

- High School Diploma or GED
- Minimum of 1 year in Technical Services.
- Server 2012, 2016, 2019 Troubleshooting Experience
- O365, Intune, AutoPilot, Azure Troubleshooting Experience (Certifications are a Plus but not mandatory)
- Network Troubleshooting, ILO, Intelligent Provision, RAID
- Apple DEP/JAMF experience a plus

A+ Certification.
- Network+ Certification.

Skills and Competencies Required
- Strong verbal and written communication skills.
- Strong problem solving and analytical skills.
- Extensive knowledge of, PC and Server computers, printers, monitors, software and basic networking.
- Ability to multitask effectively.

Major Job Duties and Responsibilities
- Assists customers with technically sound solutions for their problems via phone, e-mail, and E-Chat.
- Accepts cases within the time limit determined by management.
- Updates cases daily and ensures all cases meet call back guidelines.
- Provides excellent customer service on all support calls.
- Utilizes all given resources to resolve customer problems.
- Meets departmental productivity guidelines

Ankit Jaiswal

[ Link removed ] - Click here to apply to Technical Support Technician


Recommended Skills

Analytical
Complex Problem Solving
Communication
Verbal Communication
Written Communication
Network Troubleshooting
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