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Company Contact Info

  • 2001 Northeast 46th Street
    Kansas City, MO 64116

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Customer Retention Advisor

Full Potential Solutions • Kansas City, MO

Posted 1 month ago

Job Snapshot

Experience - 1 years
Sales - Marketing

Job Description

Full Potential Solutions is recruiting customer retention advisors for our upcoming training classes. In addition to a dynamic team environment, you’ll enjoy competitive benefits, generous incentives, and performance-based bonuses!

Come join us and work with some of the world’s biggest companies! We’re looking for smart, driven and talented people to join our rapidly growing team.


  • Probe and identify root cause
  • Empathize and de-escalate upset customers
  • Solution based selling
  • Utilize available resources to identify appropriate solutions for customers
  • Ensure customer satisfaction through effective first call resolution by ensuring customer satisfaction, complete issue resolution and prevent cancellation of service
  • Efficiently handle the call while capturing call details for customer’s account
  • Excellent questioning and listening skills
  • Ability to build rapport
  • Receive callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Carefully listen to and understand customer issues
  • Excellent questioning and listening skills


We offer our employees the following comprehensive benefits and incentives plan:

  • Medical, Dental and Vision Insurance
  • Paid time off
  • Paid professional training
  • Employee referral bonus plan
  • uncapped bonus plan 

Job Requirements

  • Minimum one (1) year experience in a customer focused role required.
  • History of excellent work attendance required.
  • Minimum one (1) year Customer Service/Sales with upselling experience required.
  • Minimum one (1) year experience meeting goals or quotas required.
  • Minimum one (1) year Inbound Call Center experience preferred.
  • Experience in the Telecommunications industry a plus.
  • Previous work experience in a Business Processing Outsourcing (BPO) environment a plus.
  • High school diploma or equivalent required.
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