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Customer Service ... in San Luis Rey,California
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Sales Support Specialist

On Call Staffing Solutions, Inc. Vista
$18.00 - $20.00 / hour
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A trendy electronics company in Vista is seeking a Sales Support Specialist to join the team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Create great customer experiences.
  • Provide excellent customer support throughout sales lifecycle.
  • Utilize operating system and internal dealer portals to ensure information related to customer(s) is accurate for internal reporting purposes and customer communication.  Demonstrates extensive knowledge of Operating System and Pricing and takes on added responsibility in price management and/or customer set up.
  • Undertakes all necessary measures for orders to be processed, released and allocated/shipped in a timely fashion to meet order fulfillment goals of SU and the customer.  Exercises judgment to determine allocation of constrained products, prioritization of picking and staging and modes of transportation that are in the best interest of the company and to meet customer specific RDD requirements. 
  • Liaises between Sales, Finance, Shipping, Warehouse, and Supply Chain to achieve in fulfilling orders complete and on time.
  • Uses authority to resolve Customer problems with product shortages, delivery dates, return authorizations, shipping discrepancies, credits, within policy
  • Responsible for portfolio oversight, interacts with the customer and sales team and uses Business Intelligence Systems to understand trends and creates opportunities to increase sales of existing products, increase SU assortment across brands.  Ability to sell, negotiate upside inventory. 
  • As needed, support customer and product set up in customer/vendor portal in timely manner.
  • Administers policies that govern pricing, order entry, order change, order status inquiry, and any other policy that relates to the department
  • Create customer specific detailed job aides outlining process and procedures.  Cross-train back-ups to manage your portfolio effectively. 
  • Compiles and creates reports with metrics and results as required
  • Makes recommendations to improve processes and reporting to increase effectiveness of sales team and decision making.
  • Recommends and drives process/systems improvements and optimizations on a continual basis (e.g., forms; processes; procedures; software utilization)
  • Other duties and projects as assigned or required

OTHER SKILLS AND ABILITIES

  • Experience within the consumer goods/electronics industry
  • Experience with EDI transactions
  • Experience supporting large retail customers in similar support role

On Call Staffing Solutions, Inc. is an Equal Opportunity Employer – Minority/Female/Disability/Veterans

 

Skills required

Address Prospective Client
Create Sale Plan
Identifying New Prospects
Bid Strategies
Market Trend
Customer Service

Location

Salary Details

Based on Job Title, Location and Skills
$19
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Sales Support Specialist
$18.00 - $20.00 / hour
Estimated Salary: $90K
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Established in 1994, On Call Staffing Solutions, Inc. is a privately held specialized staffing firm founded and operated by Kathy & Dirk Broekema. Areas serviced include Information Technology, Banking & Mortgage, Accounting & Finance and Administrative & Healthcare Administrative staffing.

Within the niches served by On Call, we represent entry-level to executive-level professionals offering a multitude of temporary, temporary-to-hire and direct hire job opportunities.

On Call's corporate headquarters are located in San Diego, CA and we support businesses throughout the State of California. We also support client demand in many major cities throughout the U.S. by employing strategically placed remote recruiters.

At On Call, our mission is simple…we present candidates with opportunities to match their experience, desired professional direction and salary expectations.

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