Position Title: Customer Service Associate
72-5838-7232b2a69b17" style="font-weight: normal;">
Position Location: Harrisburg, PA
Experience Level: Entry Level, 1+ years of Customer Service, Retail, or Sales Experience required
Salary: $30,000+ Annual
Our Customer Service Associates are responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Associates provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Associates drive sales by presenting pre-existing customers and consumers with valuable information about product and service choices. If you have a commitment to stellar Customer Service, and love working with others, apply today!
Customer Service Associate Tasks & Duties:
Enter all orders, from a variety of sources: telephone – whether directly from customers or from other client departments.
Connect with customers and process sales transactions.
Maintain a thorough knowledge of the client product line, policies, and special programs and effectively apply this knowledge to all customer service situations.
Enter all customer credits and returns. Perform necessary research to allow timely processing of customer credits or other financial adjustments.
Interact with other client team members regarding activity from key accounts to help build a customer profile that becomes a basis for account growth, customer satisfaction, and customer loyalty.
Provide exceptional customer service speaking to as many customers per day as possible
Verify the accuracy and completeness of customer orders
Assist Customer Service Manager with new Customer Service Associate training as needed.
Perform related and special duties as assigned.
Customer Relationship Management
Resolve Customer Issue
Troubleshooting (Problem Solving)