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Customer Service Associate at Elevate

Customer Service Associate

Elevate Columbus, OH Full Time
$30,000 - $32,000/Year
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Position Title: Customer Service Associate

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Position Location: Harrisburg, PA

 

Experience Level: Entry Level, 1+ years of Customer Service, Retail, or Sales Experience required

 

Salary: $30,000+ Annual

 

Position Description: 

Our Customer Service Associates are responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Associates provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Associates drive sales by presenting pre-existing customers and consumers with valuable information about product and service choices. If you have a commitment to stellar Customer Service, and love working with others, apply today! 

 

Customer Service Associate Tasks & Duties:

  • Enter all orders, from a variety of sources: telephone – whether directly from customers or from other client departments.

  • Connect with customers and process sales transactions.

  • Maintain a thorough knowledge of the client product line, policies, and special programs and effectively apply this knowledge to all customer service situations.

  • Enter all customer credits and returns. Perform necessary research to allow timely processing of customer credits or other financial adjustments.

  • Interact with other client team members regarding activity from key accounts to help build a customer profile that becomes a basis for account growth, customer satisfaction, and customer loyalty.

  • Provide exceptional customer service speaking to as many customers per day as possible

  • Verify the accuracy and completeness of customer orders

  • Assist Customer Service Manager with new Customer Service Associate training as needed.

  • Perform related and special duties as assigned.


  • Customer Service Associate Requirements:

    • High School Diploma or Equivalent

    • No prior experience is necessary we provide on the job training for all of our Customer Service Associates

    • Applicants should be possess excellent communication and interpersonal skills with a passion for customer service

    • Computer Literacy is required (MacOS, Windows)

    • Detail Oriented, meets Quality Assurance and Standard Operational Procedure Requirements

Recommended Skills

Customer Relationship Management
Customer Service
Marketing
Resolve Customer Issue
Sales
Troubleshooting (Problem Solving)

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