Our client success is measured by the joy and satisfaction we bring our customers. Much of that success is driven by our award-winning Loyalty program Bonvoy, and the member benefits that can be enjoyed by staying at one of our 7,000+ properties or taking advantage of exclusive travel experiences and the amenities offered at one of our 30 brands. We are seeking an individual who can advance our Loyalty architecture.
This includes extending and modernizing our Loyalty architecture to enable greater levels of business innovation, scale and services that delight and surprise our customers with unique Loyalty offerings, partnerships and on-property benefits.
This individual will collaborate across various domains to create integrated Loyalty solutions exposed through partners, web, mobile, smart devices and voice channels. The ideal candidate will have a strong track record of designing, building, and implementing architectures that are highly scalable, resilient, secure and flexible. This individual will work with architects, software-designers and delivery leads across the organization to extend and introduce new technology into our Loyalty platform.
CORE WORK ACTIVITIES
Defining the Future-State Loyalty Architecture & Supporting Loyalty Business Projects
•Leads and defines the Loyalty systems architecture vision to deliver the next generation Loyalty platform and improve their travel experience with client.
•Defines solutions and patterns that address system and partner integration
•Leverages short-term tactical solutions to achieve long-term objectives and advance the overall Loyalty management capabilities
•Identifies and develops opportunities for reuse, migration, or retirement
Enterprise Planning & Execution
•Development of Loyalty Target State Architecture and Roadmaps
•Understand and evaluate current and emerging technology products and trends
•Develop re-usable design patterns and best practices that can be leveraged by the enterprise
•Socialize and educate the organization including service providers on design patterns that have been developed
•Develop prototypes and architecture artifacts to support projects
•Engage in IT governance activities to promote consistency and solution compliance
Cross-Training, Technology Research, and Proof-of-Concepts
•Obtain training & experience on business functions and technologies outside area of expertise.
•Research emerging or existing technologies that may have specific business outcomes.
•Conduct proof-of-concepts to determine the feasibility of technologies that could provide business benefits.
Building Successful Relationships
•Collaborates with business and IT resources to help advance Loyalty platform agenda across the organization
•Acts as a leader and advocate for architecture, including coaching, training, and career development to staff
•Liaises with vendors and Service Providers to select the products or services to enable strategic goals
•Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•- Keeps the organization's vision and values at the forefront of employee decision making and action.
•- Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
•Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
•Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on- going evaluation processes.
•- Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
•– Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
•Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively acts and goes beyond what is required.
•- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions
consistent with the company's service standards.
•- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
•Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
•- Supports the development of other's skills and capabilities so that they can fulfill current or future job/role
responsibilities more effectively.
•- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
•- Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
•- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges◦Knowledge and ability to define and apply appropriate technology to enhance business process
◦Knowledge of general stages of SDLC framework and the application tiers within the development space.
◦Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
•Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Interested? Here's what you do next:
If this position has captured your interest and you are excited to learn more, please apply now and the appropriate TCML Recruiter will be sure to reach out to you soon!
TCM is an EEO/Vets/Disabled Employer.
Education and Experience Required:
•Undergraduate degree (Computer Science, Information Systems, or Computer Engineering) or equivalent experience
•10+ years relevant work experience in software engineering with a focus on enterprise business systems and real-time integration
•6+ years relevant work experience of solution architecture, creating conceptual, logical and transitional architectures, and managing stakeholders.
•6+ years of documenting and communicating solution architectures to peers, executives and stakeholders.
•Ability to manage multiple solutions across multiple projects within tight timelines
•Experience authoring IT standards, frameworks and patterns related to the modern application design
•Experience in the deployment of business solutions in Private Cloud, Hybrid Cloud, and On-Premenvironments
•Working Knowledge of architecture frameworks such as the Zachman Framework Or TOGAF
•Working Knowledge of ArchiMate architecture modeling notation
•Demonstrated background in architecting in an Agile-delivery environment, (e.g. Scrum, Kanban, SAFe), as well as Waterfall.
•Passionate learner who actively seeks to learn about new technologies and approaches
•Working knowledge of IBM WebSphere Application Server, IBM Mainframe, and DB2
•Active in the Open Source Community
•Excellent client/user interaction skills to determine requirements
•Working technical knowledge of current systems software, protocols, and standards
•Excellent written and oral communication skills
•Excellent presentation and interpersonal skills
•Ability to present complex ideas in user-friendly language
•Ability to lead peer reviews across many domains
•Ability to lead complex, cross-functional problem-solving initiatives.
•Experience in researching and evaluating emerging technologies and trends, standards, and products.
•Ability to apply forward thinking principles and innovation to future proof business solutions