Follow and comply with all aspects of the department's work procedures and policies.
Effectively handle both inbound and outbound telephone calls.
Ability to determine best solutions to resolve debt within company guidelines.
Properly update client files and log appropriate information in computer system.
Perform other related duties as assigned by management.
Qualifications and Skills:
High School diploma or equivalent.
At least 2 years of collection experience; with a working knowledge of skip tracing techniques.
Requires functional knowledge of the collection process and PC software to include Microsoft Excel and Word.
Strong working knowledge of the FDCPA.
Strong problem-solving skills.
Good history of work attendance and longevity.
Excellent verbal and written communication in a customer service environment.
Ability to work well in a team environment.
Ability to positively and effectively interact with management and staff.
Ability to multi-task in high paced environment.