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Customer ServiceRepresentative at Collabera Inc.

Customer ServiceRepresentative

Collabera Inc. Draper, UT Contractor
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Industry: Healthcare

Job Title: Customer Service Representative

Duration: 3-6 month contract to hire

Pay Rate: $17 per hour on W2 

Working Hours

Hours: Training will be M-F 9 am- 5:30 pm MT for 2-4 weeks. 

After training, candidates must be available to work 1-weekend date per week, hours either Sun- Thur or Tues- Sat between the hours of 6am- 10pm (8 hour shifts). Each candidate must be able to work any shift, they do not choose their shifts but will be given a set schedule after training.

What you’ll do:

- Taking inbound calls from consumers

- This is a call center role, they’ll come in put their headsets on and take calls all day (40-50 calls a day – average 6-minute calls)

- Handling and researching issues over the phone

- Utilizing the computer database to verify and document information

Main Responsibilities of Call Reps:

  • Providing customer service on spending accounts
  • Educate customers on account
  • Benefits of account
  • When and how to use the funds in the account
  • They’re an online bank so understanding website
  • Navigating website
  • Registration
  • Enrolling or signing onto website
  • Understanding online banking
  • How to navigate a bank website in general
  • Helping customers with tax forms in general
  • Updating accounts with general demographic information

- Ability to navigate a computer while on the phone

- Ability to multi-task, this includes the ability to understand multiple products and multiple levels of benefits within each


- Ability to remain focused and productive each day though tasks may be repetitive

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