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Alarm Monitors/Customer Service

Southwest Dispatch Center L.P. Richardson, TX Full-Time
$12.00/ hour
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Who are we? 

Southwest Dispatch Center, a local Texas leader in 3rd party alarm monitoring provides  24 x 7 monitoring services to Residential & Commercial Customers. We have been in business for over 30 years and our continued customer growth puts us above the rest.


Job Summary: 

Alarm Monitors are responsible for making outgoing calls pertaining to a customer’s monitored alarm system. We are the friendly voices calling to make sure everyone is ok when alarms are activated such as a Fire, Burglary and Medical.  

What You will Receive:

  • Three Weeks of Paid Training M-F 9am-5pm
  •  Comprehensive Medical, Dental & Vision Programs
  • Paid Vacation Paid Sick Time
  • Double-time pay for hours worked on Holidays and Birthdays
  • 401k with Employer Matching
  • Paid Lunches
  • 40 hours per week


What we Need from you!

  • A pleasant phone voice with excellent communication skills.
  • The ability to speak clearly when making outgoing calls to verify alarms and dispatch authorities.
  • A Passion for helping people.
  • Enjoy a fast-paced, challenging team environment.
  • Ability to work in a high volume call center.
  • A caring, can-do attitude; always conveying professionalism and a desire to help.
  • The ability to work holidays, weekends, and mandatory overtime - remember we are 24 x 7!
  • Working knowledge of Windows based system and Type at least 20 WPM.
  • Dependable and punctual.
  • High School Diploma or equivalent
  • Clean Criminal Background – No Felonies

**Application will be made during training for a Texas Department of Private Security Alarm Monitoring License as a requirement for continued employment and will include an FBI background check and fingerprinting, therefore applicants with criminal backgrounds need not apply.*

Recommended skills

Alarm Devices
Information Security


Salary Details

This salary was provided in the Job Posting.
Hourly Salary

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Alarm Monitors/Customer Service
$12.00/ hour
Estimated Salary: $70K
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