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Infrastructure Support Engineer

Chicago Full-Time
$90,000.00 - $100,000.00 / year
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Our Client is a large global investment firm built around world-class talent, strong leadership, and cutting-edge technology.  They are seeking an IT Infrastructure Support Specialist to provide support and administration for all internal end-user software, hardware, and connectivity.

The right candidate is focused on resolving a wide range of technology issues while providing top-tier customer service to our end users.

Role Responsibilities Include:

  • Identifying, diagnosing, tracking and resolving complex technical problems
  • Escalating issues and facilitating user assistance from third parties or other IT groups as needed
  • Escalating, coordinating and managing incident response for critical firm-wide issues
  • Troubleshooting technology issues related to hardware, software, user accounts, trading environments, operating systems and mobility

 

  • A Bachelor's degree (BS or BA) and 3+ years of relevant technical support experience- must have
  •  Providing excellent, white-glove technical support
  • Troubleshooting all aspects of mobility, including Windows laptops, MFA solutions, remote connectivity, VPN
  • Troubleshooting and supporting Mac OS, iPhones and iPads
  • Must have experience working with Microsoft Windows and Linux
  • Troubleshooting Microsoft Office software, including Outlook, Excel, Word, PowerPoint, OneNote and related add-ins
  • Troubleshooting issues related to Active Directory, DNS, DHCP, Microsoft Exchange, TCP/IP
  • Must have experience working within VDI or Citrix environments
  •  Troubleshooting issues with messaging platforms, collaboration, video conferencing tools (such as WebEx, Zoom, BlueJeans), and A/V issues

Recommended skills

Microsoft Outlook
Microsoft Windows
Microsoft Power Point
Platforming
Microsoft Office
User Accounts
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