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Company Contact Info
- San Ramon, CA
- Brittany Souza
- Phone: 925-275-0499
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Customer Service - Inbound
PrideStaff • San Ramon, CA
Posted 13 days ago
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Our client in San Ramon is looking for confident, highly skilled and energetic Customer Service Agents! Great long term Career Opportunity!!
Company WOW Factors:
- Real Growth /Career Path Opptys
- Career Enhancing Company Training
- Employee longivity- 35% of employees over 10 years
- Excellent Benefits
ESSENTIAL JOB DUTIES:
- Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standards.
- Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
- Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.). Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
- Escalate calls through the proper channels, when necessary.
Knowledge, Skills, and Abilities
Desired Education and Experience
- High School education or equivalent