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Customer Service - Inbound

PrideStaff • San Ramon, CA

Posted 13 days ago

Job Snapshot

Full-Time
$16.73/Hour
Insurance
Customer Service, Admin - Clerical

Job Competition

42

Applicants

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Job Description

Our client in San Ramon is looking for confident, highly skilled and energetic Customer Service Agents!  Great long term Career Opportunity!!

Company WOW Factors:

  • Real Growth /Career Path Opptys
  • Career Enhancing Company Training
  • Employee longivity- 35% of employees over 10 years
  • Excellent Benefits

ESSENTIAL JOB DUTIES:

  • Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standards.
  • Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
  • Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.).  Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
  • Escalate calls through the proper channels, when necessary.

Job Requirements

Knowledge, Skills, and Abilities

  • Excellent communication skills and a customer friendly attitude
  • Customer service experience and the ability to problem solve
  • Must be able to type 30 WPM

Desired Education and Experience

  • High School education or equivalent
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